LiveCareer-Resume

member service representative resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Upselling Products and Services
  • Customer Data Confidentiality
  • Creative Problem Solving
  • De-escalation Techniques
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • POS Systems and Ordering Platforms
  • Verbal and Written Communication
  • Computer Proficiency
  • Team-Oriented and Cooperative
  • Patient and Empathetic
Work History
04/2018 to 03/2022
Member Service Representative Pima Federal Credit Union Springerville, AZ,
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Acquired loan officer title withing a few months.
  • Part of a group in the office that promoted moral and motivation to the team. This was critical to maintaining positivity.
  • Worked with other departments on pilot products and procedures in order to educate the team and provide feedback to the departments.
  • Was honored to be part of a team called ROOR. We provided recognition , and celebration to employees throughout the company not just in my department for going above and beyond expectations.


03/2016 to 04/2018
Bartender Taco Bell Clinton, MO,
  • Began as a server and was promoted to bar tending for one largest volume restaurants on the beach.This being a great opportunity as it was a much soutght after position.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request. The bar was full service including full menu.
10/2013 to 03/2016
Contact Center Representative Kitchen Magic Taunton, MA,
  • Handling large volumes of calls while maintaining the same level of service and professionalism.
  • Provide a full range of banking services to every customer emphasizing personal financial consulting and customer service.
  • Developing and maintaining relationships with each individual in order to maximize their financial goals .
  • Achieving personal production goals by expanding existing relationships utilizing effective call technique and leveraging bank products and services .
  • Maintaining existing accounts as well as uncovering there needs in order to refer them to appropriate products to reach their financial goals .
  • Continuing education to ensure knowledge of all products , systems , to ensure the best quality of service and and company guidelines of ethics and regulations .
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Received recognition for customer loyalty . Consistently hitting target goals .Aided in supervising a team in when management must be absent .
  • Placed over Gallup scores for a team.
  • Training,devolving,and coaching around the key drivers of Gallup.
  • Mentored new hires. Meeting with them weekly to develop skills for current position as well as continuing their growth .


Education
Expected in 2001 to to
High School Diploma:
Newton Community High School - Newton , IL,
GPA:

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Resume Overview

School Attended

  • Newton Community High School

Job Titles Held:

  • Member Service Representative
  • Bartender
  • Contact Center Representative

Degrees

  • High School Diploma

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