Member Service Representative Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Computer Proficiency
  • Proactive Self-Starter
  • Time Management
  • Establishing and Maintaining Customer Relationships
  • Excellent Attention to Detail
Work History
Member Service Representative, 05/2021 to 11/2021
Xyngular Lehi, UT,
  • Completed training and worked effectively under high-pressure client services environments.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Placed orders for customer checks and verified starting numbers.
  • Counted and packaged currency and coins.
  • Provided customer records on demand, including account statements and copies of checks.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Stocked supplies for customers and personal teller station.
  • Recognized needs and referred to appropriate representative or line of business for service opportunities.
  • Responded to customer concerns and questions on daily basis.
Nursing Care Partner, 01/2021 to Current
Children's Hospital Of The King's Daughters Elizabeth City, NC,
  • Supported diagnoses by taking blood samples from patients for laboratory testing.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Identified and reported unsafe situations to Nurses to maintain adherence to safety protocols.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Provided basic patient care and treatment, such as administering EKG tests, taking temperature and blood pressure and dressing wounds.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Helped long-term care residents with bathing, dressing, feeding and other daily living activities.
  • Offered leadership, support and clinical expertise within care management teams to achieve outcomes.
  • Maintained care of over twenty-four patients daily of various acuity.
Flight Equipment Technician, 08/2018 to Current
Lowes Foods Winnsboro, SC,
  • Aircraft support maintenance.
  • Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
  • Coordinated and distributed exposure and contamination control procedures.
  • Assisted with aircraft and equipment transport and movement.
  • Maintained, inspected, adjusted and packed aircrew flight equipment.
  • Conducted and oversaw safety protocols, including flight line foreign object prevention walks.
  • Completed all paperwork requirements for each task, including recording maintenance actions in aircraft logbooks.
  • Packed and adjusted flight helmets, oxygen masks, parachutes and flotation devices for transport.
  • Operated power tools, gauges and testing equipment to adjust, repair and replace faulty components in aircrafts.
  • Evaluated equipment issues to determine if repair work could be easily completed or if items needed to be replaced.
  • Maintained repair logs to document all corrective and preventive aircraft maintenance.
  • Stored and disposed of hazardous materials based upon environmental standards.
  • Saved $10,000 by implementing cost-saving initiatives that addressed long-standing problems
Assistant Manager, 5/3/14 to 06/2021
Newlands Management City, STATE,
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Monitored security and handled incidents calmly.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Oversaw training of more than 100 team members.
Associate of Science: General Studies, Expected in 12/2020
Tidewater Community College - Virginia Beach, VA,
Certification: Patient Care Technician Certification, Expected in 12/2020
Sentara College of Health Sciences - Chesapeake, VA,
High School Diploma: , Expected in 06/2015
Tallwood High School - Virginia Beach, VA

Phi Theta Kappa Honor Society

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Resume Overview

School Attended
  • Tidewater Community College
  • Sentara College of Health Sciences
  • Tallwood High School
Job Titles Held:
  • Member Service Representative
  • Nursing Care Partner
  • Flight Equipment Technician
  • Assistant Manager
  • Associate of Science
  • Certification
  • High School Diploma

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