Member Service Representative Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Work History
Chelco - Member Service Representative
Niceville, FL, 04/2017 - Current
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Counted cash in register drawer at beginning and end of shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Answered questions about policies and concerns to support positive customer experiences.
  • Assisted customers by answering questions and fulfilling requests.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Applied more than 50-100 payments per week.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Maintained high standards of customer service by building relationships with clients.
  • Obtained underwriting approval by completing application for coverage.
  • Responded to customer calls within 2 hours to swiftly resolve issues and answer questions.
  • Emptied trashcans and transported waste to collection areas.
  • Sanitized toilets, sinks, kitchen surfaces and other high-traffic areas.
Presidio, Inc. - Office Manager
Los Angeles, CA, 03/2005 - 03/2017
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Achieved all specific team objectives and collection activity.
  • Supervised and guided new employees on office and sales and responded quickly to questions, which improved understanding of job responsibilities.
  • Efficiently solved complex problems that impacted management.
  • Built strong rapport with clients by understanding needs and clearly explaining products.
  • Helped resolve client problems quickly with superior customer service.
  • Completed customer contracts and warranties as part of administrative aspects of sales.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Applied more than anything 500 payments per week.
  • Performed targeted collections on past due accounts aged over from 1 to 160 or more days.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
  • Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers to finalize sales deals .
  • Communicated with customers to resolve common title issues.
  • Arranged payoff checks for trade-ins and new vehicles through.
  • Contacted Arkansas and Oklahoma Motor Vehicle Department to determine status of pending titles.
  • Entered title and vehicle information into database.
  • Assisted with preparation and submission of affidavits.
  • Issued titles
  • Examined and verified titles weekly.
  • Educated customers on promotions to enhance sales.
  • Entered customer interaction details in excell to track requests, document problems and record solutions offered.
  • Answered constant flow of customer calls.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Processed new hire paperwork and documents.
  • Maintained payroll information by calculating, collecting and entering data.
  • Cleaned, vacuumed and dusted all areas of building to maintain organized, professional appearance for employees and clients.
  • Dusted all furniture and fixtures thoroughly and carefully.
  • Washed and spot-cleaned files, desktops, office glass, doors and walls.
  • Kept bathroom facilities well-cleaned, stocked and properly maintained for staff and guests.
Mckesson Corporation - Quality Control
Portland, OR, 06/2001 - 07/2003
  • Communicated with production team members about specific quality issues.
  • Monitored production processes to gain understanding of problematic steps and rectify issues.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
  • Performed visual assessment of products to evaluate conformance with quality standards.
  • Recorded and organized test data for report generation and analysis.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
  • Maintained maximum organization and productivity by properly sorting project components on work tables.
  • Packaged finished products.
  • Identified various meat product forms by sight, inspected product quality and assessed production safety to protect consumers and workers.
  • Removed trash and cardboard from production areas to maintain proper cleanliness and safe department operations.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Service recommendations
  • Office administration
  • Scheduling
  • Customer and client relations
  • Sales
  • Sorting and labeling
Northisde Senior High 2301 North B ST Ft. Smith, AR, Expected in High School Diploma : - GPA :

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Resume Overview

School Attended
  • Northisde Senior High
Job Titles Held:
  • Member Service Representative
  • Office Manager
  • Quality Control
  • High School Diploma