member service representative resume example

• Achieved and consistently exceeded revenue quota through product and service promotion during routine
• Calls.
• Drove team revenue totals by bringing in over 106 % out of 100 % goal in sales.
• Cultivated customer loyalty, promoted repeat customers and improved sales.
• Recommended loans to customers, thoroughly explaining details.
• Entered customer interaction details in tier 3 to track requests, document problems and record solutions
• Offered.
• Evaluated account and service histories to identify trends, using data to mitigate future issues , program
• Used Aura financial .
• Provided primary customer support to internal and external customers in fast-paced environment.
• Educated customers on promotions to enhance sales.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided information to customers regardin Prosperas 's charge card and loyalty program and helped to
• Open and activate new accounts.
• Responded to customer requests for products, services and company information.
• Communicated with management when customer issues escalated and worked to find resolutions.
• Initiated sales strategies by recruiting new clients through approved methods.
• Utilized professional sales techniques to persuasively communicate with clients.
• Completed customer contracts and warranties as part of administrative aspects of sales.
• Trained and mentored new sales representatives.

Obtained scanned records and uploaded into database.

· Corrected any data entry error to prevent later issues such as duplication or data degradation.

· Entered client information into databases quickly and with minimal errors.

· Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.

· Managed accounts by reviewing and mitigating discrepancies and collaborating with account holders.

· Completed accurate order entry, including data verification.

· Created shipping and invoicing documents with accurate customer, destination and materials information

to meet shipper standards and identify any hazardous contents.

· Double-checked customer orders and information before filling out order forms to prevent unnecessary

delays and errors.

· Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing

repeat business.

· Built positive relationships with customers to increase repeat business.

· Maintained clean, sanitized and well-organized food preparation zones.

· Consistently met sales targets by encouraging customers to buy extra food items such as drinks,

desserts and sides.

· Checked completed orders for accuracy and bagged meals for easy carrying.

· Promoted customer loyalty by efficiently handling food and service complaints.

· Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.

· Processed payments and counted change to complete transactions.

· Performed shift change tasks each day to keep store efficient and neat.

· Assisted customers in choosing menu items by providing food complementing information.

· Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

· Prepared and expedited food orders to support waitstaff and other team members.