Member Service/Data Entry Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Trained in Acellos (inventory and processing orders software) and Tier 3 (used to input customer's personal info) as well as Aura Financial (used to run customers credit and backgrounds checks). Experienced in using Meridian Link , Symitar Epysis Quest, Dovenmuehle mortgage payment processing, wire transfers, check cashing, loan disbursements as well as loan applications and bill payment processing. Flexible to learn with changing business needs.
TELLER CASH HANDLING AND BALANCING
Obtained scanned records and uploaded into database.
· Corrected any data entry error to prevent later issues such as duplication or data degradation.
· Entered client information into databases quickly and with minimal errors.
· Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
· Managed accounts by reviewing and mitigating discrepancies and collaborating with account holders.
· Completed accurate order entry, including data verification.
· Created shipping and invoicing documents with accurate customer, destination and materials information
to meet shipper standards and identify any hazardous contents.
· Double-checked customer orders and information before filling out order forms to prevent unnecessary
delays and errors.
· Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing
· Built positive relationships with customers to increase repeat business.
· Maintained clean, sanitized and well-organized food preparation zones.
· Consistently met sales targets by encouraging customers to buy extra food items such as drinks,
desserts and sides.
· Checked completed orders for accuracy and bagged meals for easy carrying.
· Promoted customer loyalty by efficiently handling food and service complaints.
· Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
· Processed payments and counted change to complete transactions.
· Performed shift change tasks each day to keep store efficient and neat.
· Assisted customers in choosing menu items by providing food complementing information.
· Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
· Prepared and expedited food orders to support waitstaff and other team members.
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