Dedicated service representative motivated to maintain customer satisfaction and contribute to company success. Superior computer skills and telephone etiquette. Seeking an opportunity where my customer relation skills can be utilized to smoothly handle customer complaints, improve customer satisfaction, as well as company image.
Adaptability and ability to work under pressure.
Active listening skills
Seasoned in conflict resolution
Adaptive team player
Worked with company systems such as Message Center and diligently completed all assigned tasks, working overtime as needed.
Acknowledged for world class customer service, with the SQM World Class Improvement Award.
Highest Quality Score on the CDH team for 2012.
Horizon Blue Cross and Blue Shield of NJMarch 2011 to June 2016Member Service Representative Newark , NJ
Assist members with benefit and eligibility information using two major systems PIBA and RCOE.
Review and adjust claims for members through NASCO.
Manage and enter claims for spending accounts.
Support members with the search for participating providers.
Magellan Behavioral HealthOctober 2009 to June 2010Customer Care Associate Parsippany, NJ
Support patients and providers with benefit inquiries, through the main benefits program PIBA.
Assist patients with the search for participating providers.
Support patients and providers efficiently with member and eligibility information using three major programs NASCO, QBLUE and RCOE.
Personnel TempsJuly 2007 to May 2008Customer Service Representative New York, NY
Assist customers with billing inquiries and account information.
Support customers with the setup of new cable service.
Troubleshoot technical issues and new cable service connections.
Barnes & Noble.ComOctober 2005 to March 2006Customer Care Representative Secaucus, NJ
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Manage book orders for online customers.
Support customers with order discrepancies and complaints.
Supply information about products and services.
Hudson County Community CollegeJersey City, NJ. NJ