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Member Service Representative Resume Example

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MEMBER SERVICE REPRESENTATIVE
Experience
03/2016
Member Service RepresentativeNavy Federal Credit Union - GPO Building 6 － Pensacola, FLMaintain surveillance, apprehend shoplifters, proper procedures to prosecute shoplifters, court procedures, respond to court documents and subpoenas, run reports on internal theft, review transactions made by employees, work camera system and review video for security operations, operate control systems and utilize computer networks to review fraudulent transactions that occurred inside and outside the company.
11/2011 to 02/2016
Asset Protection AssociateSears － Pensacola, FLMaintained surveillance, apprehend shoplifters, proper procedures to prosecute shoplifters, court procedures, respond to court documents and subpoenas, run reports on internal theft, review transactions made by employees, work camera system and review video for security operations, operate control systems and utilize computer networks to review fraudulent transactions that occurred inside and outside the company.
Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement.
05/2011 to 11/2011
Sales Floor AssociateFinish Line － Pensacola, FLCustomer service, work computer system for transactions, maintain inventory, make sales pitch to customers, receive online orders and process online orders for shipment.
08/2009 to 08/2010
Cashier/ Customer ServiceSears － Pensacola, FLCustomer service, process sales transactions, process return transactions, handle cash, handle and process check transactions, process credit card transactions, open and close registers on a daily basis. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Education and Training
2018
Certificate: Digital ForensicsTroy University － Troy, AL, United StatesCurrently seeking Certificate and will achieve by May 2018.
2015
Bachelor of Science: Public Safety and AdministrationPensacola State College － Pensacola, FL, United States
2009
Associate of Arts: Criminal Justice LawPensacola Junior College － Pensacola, FL, United States
Activities and Honors

Active Member of the Criminal Justice Association at Pensacola Junior College until 2009.

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Resume Overview

Companies Worked For:

  • Navy Federal Credit Union - GPO Building 6
  • Sears
  • Finish Line

School Attended

  • Troy University
  • Pensacola State College
  • Pensacola Junior College

Job Titles Held:

  • Member Service Representative
  • Asset Protection Associate
  • Sales Floor Associate
  • Cashier/ Customer Service

Degrees

  • Certificate : Digital Forensics
    Bachelor of Science : Public Safety and Administration
    Associate of Arts : Criminal Justice Law

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