Proactively address and resolve member issues to promote satisfaction and achieve sales targets. Knowledgeable about typical member needs, practices and successful customer service strategies. Good interpersonal, problem-solving and time management abilities. Boosted sales by applying communication strengths and upselling techniques with every member interaction. Proficient in using internal knowledge bases to find solutions and resolve customer concerns. Helpful in diffusing volatile customer situations, generating additional revenue and building productive relationships with both staff and customers. Intuitive professional proficient in call center operations and software. Possessing excellent organizational, communication and multitasking abilities. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility.
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