Member Service Representative Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Proactively address and resolve member issues to promote satisfaction and achieve sales targets. Knowledgeable about typical member needs, practices and successful customer service strategies. Good interpersonal, problem-solving and time management abilities. Boosted sales by applying communication strengths and upselling techniques with every member interaction. Proficient in using internal knowledge bases to find solutions and resolve customer concerns. Helpful in diffusing volatile customer situations, generating additional revenue and building productive relationships with both staff and customers. Intuitive professional proficient in call center operations and software. Possessing excellent organizational, communication and multitasking abilities. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility.

  • Membership renewals
  • Account management
  • Database maintenance
  • Customer support
  • Employee coaching
  • High-energy attitude
  • Active listening
  • Conflict mediation
  • Schedule mastery
  • Project management abilities
  • Customer relations
Education and Training
Indiana University of PA Indiana, PA, Expected in 05/1973 Bachelor of Science : Music Education - GPA :
Various Universities , Expected in 05/1979 Master of Science : Music Education - GPA :
Pittsburgh Theological Seminary Pittsburgh, PA, Expected in 06/1997 Master of Science : Ministry - GPA :
Pittsburgh Theological Seminary Pittsburgh, PA, Expected in 05/2003 Ph.D. : Ministry - GPA :
Fort Knox Federal Credit Union - Member Service Representative
Campbellsville, KY, 01/2021 - Current
  • Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Delivered expert technical support to over 100 customers per shift, resolving issues.
  • Assisted in maintaining accurate records by verifying and updating member account information.
  • Consulted with customers regarding needs, addressing concerns.
  • Communicated information to customers about product quality, value and style.
  • Processed customer account changes.
  • Kept member service area clean and neat with well-stocked supplies.
  • Cross-trained in different internal databases and service positions to help team members meet coverage demands.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Handled approximately a variety of calls each day, including new sign-ups, and service cancellations.
  • Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
  • Offered exceptional customer service to differentiate and promote Planet Fitness.
Department Of Veterans Affairs - Minister
North Las Vegas, NV, 05/2001 - 10/2015
  • Visited, counseled and prayed with church members to provide pastoral care.
  • Reached out to unchurched, new residents or inactive church members.
  • Brought attention to youth ministry contributions through congregational awareness initiatives.
  • Coordinated with stewardship committee to advocate biblical stewardship when promoting congregational benevolence.
  • Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs.
  • Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
  • Improved operations and functions of church committees by clarifying objectives and empowering other committee members to take responsibility.
  • Carried out church mission by planning and leading worship services, writing sermons and working with church leaders.
  • Developed and cultivated professional relationships with various third parties, including city officials, civic groups and members of public, improving engagement in a variety of activities activities.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Created agendas and communication materials for team meetings.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Collaborated with others to discuss new mission and ministry opportunities.
Woodland School District 50 - Nurse
Gurnee, IL, 08/1982 - 05/1992
  • Administered medications, tracked dosages and documented patient conditions.
  • Liaised between patients and doctors, completing comprehensive assessments and recording medical information to achieve recovery goals.
  • Assessed and coordinated patient's discharge planning needs with healthcare team members.
  • Administered medications, IVs, and injections in accordance with treatment plan directions.
  • Advocated for patients transitioning from hospitals, rehab and other medical facilities to home environments.
  • Guided and educated new employees on company processes, protocols and filing systems.
  • Performed assessment planning, implementation and evaluation of care for assigned patients, including discharge planning, utilizing interdisciplinary team approach.
  • Promoted healthy lifestyle choices to reduce re-emergence of painful or dangerous symptoms.
  • Assessed and monitored patients to document and interpret vitals and telemetry equipment readings.
  • Aided patients with functional mobility and daily task performance to increase comfort and reduce disability.
  • Participated in hospital performance activities to improve safety and patient outcomes.
  • Reviewed patient reports for accuracy before release.
  • Updated medical records with current vitals, behavioral observations and medication details.
  • Collaborated with healthcare teams to develop, implement, and modify individualized plans of care.
  • Immunized patients against influenza and pneumonia to protect vulnerable populations from serious illnesses.
  • Measured and monitored patient vital signs.
  • Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, imaging advances, government regulations, health insurance changes and financing options.
  • Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
  • Delivered quality patient care from admission to discharge through direct supervision of all nursing and ancillary staff.
  • Treated patients by administering various types of medications and therapies.
  • Monitored patient interactions to medications, therapies and changes in plans of care.
  • Implemented and monitored care plans and evaluated, recorded and communicated individual patients' conditions.
  • Collected lab specimens, monitored fluid intake/output, and analyzed and interpreted lab results and cardiac rhythm strips; actioned emergency interventions to stabilize patients.
  • Delivered care and treatment reflective of appropriate infection control techniques and universal precautions.
  • Assisted physician with examinations, tests, and procedures.
  • Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
  • Assisted patients with functional mobility and daily tasks to increase comfort and reduce disability.
  • Measured and monitored patient EKGs.
  • Maintained infection control logs, streamlined charting process, and improved patient outcomes through training and leadership.
  • Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
  • Interfaced with patients to complete comprehensive assessments to determine needs, document medical information and communicate findings with healthcare team to ensure continuum of care.
  • Oversaw patient admission and discharge functions, including patient management and care coordination.
  • Observed and carried out physician and nursing orders.
  • Documented nursing care provided in patients' medical record.
  • Administered oral, intramuscular and IV medications to patients and monitored responses.
Crawford Central School District - Music Teacher
City, STATE, 09/1984 - 05/1991
  • Developed and promoted school's academic and creative reputation to align with overall strategic vision.
  • Mentored individual students effectively by taking creative approach.
  • Completed student records and school-related documentation.
  • Organized special events, school concerts, music competitions and music examinations.
  • Maintained students' progress by evaluating and adjusting strategies.
  • Taught students history, techniques and principles of music and it's history.
  • Taught students history, techniques and principles of reading music and playing instruments.
  • Interfaced with parents to discuss student progress and resolve conflicting educational priorities.
  • Liaised with teachers and staff to ensure continuity of practice and development of music lessons.
  • Provided leadership and management to Music department to achieve superior benchmarks in teaching and curriculum design, instruction, music performance and composition.
  • Fostered relationships with staff, students and parents to drive departmental and school objectives and philosophies.
  • Helped students appreciate arts with instructional and immersive techniques.
  • Gathered needed materials such as music and props for daily class instruction as well as performances.
  • Utilized creative approaches to solve performance issues.
  • Directed music program for grades kindergarten through High School.
  • Broadened approach and improved teaching by completing training courses.
  • Designed and implemented curricula to challenge students and encourage excellence.
  • Specialized in String and vocal method of musical instruction.
  • Monitored students' progress by analyzing performance metrics.
  • Maintained school equipment and rentals in top condition.
  • Formulated and implemented effective lesson plans focusing on principles of music, musicianship, music theory and history.

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Resume Overview

School Attended
  • Indiana University of PA
  • Various Universities
  • Pittsburgh Theological Seminary
  • Pittsburgh Theological Seminary
Job Titles Held:
  • Member Service Representative
  • Minister
  • Nurse
  • Music Teacher
  • Bachelor of Science
  • Master of Science
  • Master of Science
  • Ph.D.

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