Member Service Representative Resume Example Staley Credit Union

MEMBER SERVICE REPRESENTATIVE

Summary

Personable and dedicated Customer Service Representative with extensive experience in the food industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Account management
Customer support
Active listening
Credit card payment processing
Technologically savvy
Microsoft Office expertise
High-energy attitude
Customer relations
In-store support
Point of Sale (POS) system operations
High-volume dining
Menu memorization

Service prioritization
Safe food handling
Dining customer service
Seating assignment preparation
Food safety understanding
Table Bussing
Menu knowledge
Leadership
Processes and procedures
Supervision and training
Working collaboratively

Experience

Member Service Representative
Decatur, ILStaley Credit Union/Sep 2020 to Current

Acted as pivotal point of contact between bank branches regarding guidelines and practices.
Consistently met member service goals by employing friendliness and professionalism in every interaction.
Maintained confidentiality of bank records and client information.
Adhered to regulatory and company security and audit procedures.
Assisted in maintaining accurate records by verifying and updating member account information.
Helped members resolve account problems and navigate internal systems to handle routine needs.
Evaluated customer account information to assess current issues and determine potential solutions.
Kept member service area clean and neat with well-stocked supplies and fliers.
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.

Person in Charge
Tuscola, ILJimmy Johns/Sep 2018 to Aug 2020

Established and enforced clear goals to keep employees working collaboratively.
Provided ongoing training to address staff needs.
Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
Resolved customer complaints and adjusted policies to meet changing needs.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Resolved customer complaints and adjusted orders.
Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
Completed efficient store opening and closing procedures each day.
Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
Organized food preparation stations and replenished supplies regularly.
Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Completed opening, closing and shift change tasks to promote store efficiency.
Verified orders and bagged items for easy transport.
Assisted customers, including answering questions and preparing orders.
Monitored and counted food stock and supplies to reorder on time.

Waitress
Decatur, ILSteak and Shake/Apr 2018 to Aug 2018

Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Educated guests on daily specials and desserts and other menu items.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.

Education and Training

High School DiplomaArthur Lovington Atwood Hammond HSMay 2016Arthur, IL

Honor Roll first and second semester during all four years
3.6 GPA
Ranked in Top 10% of class

Some College (No Degree): PsychologySouth University OnlineSavannah, GA

Resume Overview

Companies Worked For:

Staley Credit Union
Jimmy Johns
Steak and Shake

School Attended

Arthur Lovington Atwood Hammond HS
South University Online

Job Titles Held:

Member Service Representative
Person in Charge
Waitress

Degrees

High School Diploma
Some College (No Degree) : Psychology

Member Service Representative Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes