Licensed pharmacist in South Carolina with a BS degree and eighteen years
experience providing pharmacy services in a retail setting. Excellent telephone and customer service experience. Skilled in HIPPA regulations which are practiced on a daily basis.
In good standing with the South Carolina Board of Pharmacy
Excellent telephone etiquette
Expert understanding of Medicare and Medicaid processes
Exceptional patient care with regard to medication monitoring
Exceptional patient care and interaction
Extensive medical terminology knowledge
10/2013 to Current
Member Service RepresentativeMolina Health Care － North Charleston, South Carolina
Experienced in medical customer service and follow-up processes.
Exceptional problem-solving skills, great communication skills, both verbal and written.
Successfully completed special projects that produced valuable hospital information for the medical director.
Ability to diffuse difficult situations using humor.
Trained representative for Florida, Texas, and South Carolina.
Created information documents for co-workers to aid in assisting our members.
03/2013 to 05/2013
Staff PharmacistHerold's Pharmacy － Charleston, South Carolina
Working closely with various local hospice providers.
Manage ancillary staff in fulfilling more than 600 prescriptions weekly.
Consult with physicians and patients with regard to patient care
Dispense prescriptions, and maintain accurate patient records, dosing information and directions for use.
Interact with HMOs and other insurance providers concerning billing issues.
Adjusting various inventory control points to reduce unnecessary medication expenses.
06/2000 to 10/2012
Staff PharmacistK-Mart 4953 / 3606 － North Charleston / Summerville, South Carolina
Consult with physicians and patients with regard to medication dosage, drug interactions, medical equipment, disease management and potential side effects of prescription and OTC medications
Interact with HMOs and other insurance companies as well as providers concerning billing issues
Established alternative means for disposal of patient's outdated and unused medications
Expanded the inventory control methods already in place to optimize the turn ratio
Recognized as having the greatest increase in sales for the district in 2011
Provided immunizations to patients while at K-Mart 3606
Manage ancillary staff in fulfilling more than 1,500 and 2000 prescriptions weekly respectively.
Consult with physicians and patients with regard to medication dosage, drug interactions, medical equipment, disease management and potential side effects of prescription and OTC medications.
Interact with HMOs and other insurance providers concerning billing/reimbursement issues.
Improved morale of coworkers by rewarding good work performance.
Education and Training
Bachelor of Science: PharmacyMedical University of South Carolina － Charleston, SC
8/1990 - 5/1994
Clinical rotation at MUSC (burn/trauma), Independent Pharmacy, Dixie
Drugs. hospital rotation at Roper Hospital. Maintained part time job all throughout high school and until graduation which led to promotion to staff Pharmacist
pre-pharmacyCollege of Charleston － Charleston, South Carolina
8/1987 - 5/1990
Member of Alpha Phi Omega service fraternity
Coursework in Pre-Pharmacy heavy in math and science
excellent communication, telephone etiquette interpersonal and customer service skills, experienced in disease management, insurance billing/reimbursement issues, improving moral and using humor to diffuse stressful situations, inventory control, problem-solving skills, team player