I am an enthusiastic leader who works endlessly to ensure my staff succeeds in every aspect of their career. A dedicated individual who thrives in a fast paced environment , a sharp banking professional who's talents shine in a competitive sales atmosphere. I am constantly looking for ways to grow member retention and membership base, improve quarterly sales and expand self knowledge and compliance regulations throughout my career. Talented Manager who's successful in improving team effectiveness, growing revenue, and increasing customer satisfaction in challenging markets. Detail-oriented and forward-thinking with strong communication, decision-making, problem solving abilities, and multi-tasking skills. Seeking to take on new role in dynamic environment with emerging company.
Maintain Sales Goals set forth by management. Uphold exceptional non-verbal communication skills while conducting multiple transaction on a daily basis. Maintain a balanced drawer at the start and end of each business day. Responsible for having basic knowledge of all products and consumer fee's associated with membership and accounts offered by the company. Conducting multiple cash transactions for members on a daily basis while assisting them with any other basic account needs.
Increase branch loan revenue by constantly and effectively care and cold calling members and non members to inform them of all products and credit services offered by the company. Maintained individual top sales performance monthly by consistently being placed in the top three sales performers during the fiscal years of 2014 and 2015. Assisted the loan officer when analyzing applicants' financial status, credit and property evaluation to determine feasibility of granting loans. Educated walk in members on the variety of loan products and available credit options and placed every member in a product to place them a more secure financial standpoint. Executed the consumer loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, , insurance information and flood certificates and closing documents.Continued education on current banking products and services through CUNA a higher learning service provided by Envista.
Responsible for meeting or exceeding multiple branch goals set forth by executive management including ; net loan growth, mortgage growth, business and consumer growth. Actively recruit and oversaw training for all new branch employees, organized bi-weekly coaching sessions with each employee to ensure they were performing to the best of their ability and complying to company standards. Consistently gave staff tools to expand product knowledge, and sales training to grow membership and meet branch goals. Develop the annual branch business plan for maximum profitability and effectiveness. Run ass branch operational duties such as; correcting all teller transactions discrepancies, modifying all loan payments due to transaction errors, balancing month end for the branch, controlling all incoming cash from the federal reserve , monitor all ATM usage. Process and train staff on all consumer loan and mortgage loan applications . Provide expert financial advice on mortgage, and consumer loans to train staff, and to educate members.Exceeded core deposit growth by 8% of annual goal by finding and utilizing all ventures in my areas of expertise and leading my team to utilize theirs.
Oversaw and trained all cashier's and ensured they were up to date on all compliance and training regulations set by corporate headquarters. Responded and resolved all customer complaints and issues. Responsible for meeting hourly credit card goals set by branch manager and score card regulatory goals set by corporate of 85% or greater on an hourly basis. In charge of handling all cash and check deposits daily that were sent to the federal reserve. Ensured every cashier's station was in compliance with corporate game plans.
Degree Seeking , specific courses in Finance and Accounting
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