member service representative resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Results-oriented Customer Service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with two and a half years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.
Skills
Membership renewals
Account management
Customer support
Database maintenance
Schedule mastery
Customer relations
Direct sales
Cash handling
Russian Speaking
Positive
Math aptitude
Group leadership
Cleaning requirements
Cashier
Night and safe deposit procedures
Financial services
Cheerful
Excellent time management skills
Childcare
Microsoft Excel, Word, Access
Banking
Experience
Member Service Representative, 11/2020 to Current Premier Federal Credit Union – Harrisburg, NC,
Helped members resolve account problems and navigate internal systems to handle routine needs.
Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Kept member service area clean and neat with well-stocked supplies and fliers.
Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
Offered exceptional customer service to differentiate and promote company brand.
Assisted in maintaining accurate records by verifying and updating member account information.
Communicated information to customers about product quality, value and style.
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Evaluated customer account information to assess current issues and determine potential solutions.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Performed cash and check balancing to verify all daily and monthly cash accounts for accuracy.
Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
Consumer Banker 1, 07/2019 to 11/2020 Johnson County Community College – Overland Park, KS,
Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Trained employees on cash drawer operation.
Balanced daily cash deposits and vault inventory with zero error rate.
Verified amounts and integrity of every check or funds transfer.
Entered member transaction data into online banking software.
Acted as pivotal point of contact between bank branches regarding guidelines and practices.
Reported daily averages and shortages to operations department.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Examined checks for identification and endorsement.
Managed customer referrals to help financial services team members capitalize on sales changes.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Child Care Aide, 09/2018 to 11/2018 Foundation Hill Montessori And Childcare – City, STATE,
Assisted with the school day activities such as before and after-school supervision and lunch and recess.
Arranged desks and chairs to make rooms more conducive to study.
Helped students get on and off bus and fasten seatbelts.
Engaged groups of culturally diverse children in creative, safe and focused setting.
Secured indoor and outdoor premises to protect children under care.
Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
Taught children how to complete basic crafts such as paintings, drawings and decorations.
Discussed new developments, misbehavior and concerns with parents or guardians.
Implemented and oversaw activities centered on promoting learning and imaginative play.
Incorporated music and art activities to encourage creativity and expression.
Balanced schedules to provide optimal rest, play and educational periods.
Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
Maintained organized and clean classroom and play areas.
Read stories to children, facilitated discussions and tied books into learning opportunities.
Kept children safe and secure at all times.
Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Recorded information about behavior, food service and medication dispensing.
Education and Training
High School Diploma: , Expected in 06/2019 to Eagle Ridge Academy - Minnetonka, MN GPA:
Associate of Arts: , Expected in 12/2019 to Normandale Community College - Bloomington , MN GPA:
Bachelor of Science: Accounting , Expected in 05/2022 to Metropolitan State University - Minneapolis, MN GPA:
Bachelors of Business Administration : , Expected in 08/2022 to Metropolitan State University - Saint Paul, MN GPA:
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