member service representative resume example with 4+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Well-rounded Guest Service with experience interacting with guests and resolving issues to propel customer satisfaction. Focused on resolving issues, greeting guests and overseeing guest within busy establishment. Polished and tolerant when handling high-stress situations using appropriate responses. Polite and attentive receptionist offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.
Skills
Organization and efficiency
Recordkeeping and bookkeeping
Multi-line telephone skills
Meticulous and organized
Business operations understanding
Office equipment operations
Service-oriented mindset
Security understanding
Multitasking and prioritization
Experience
04/2018 to CurrentMember Service RepresentativeHand & Stone | Happy Valley, OR,
Answered and directed incoming calls using multi-line telephone system.
Greeted visitors, assessed needs and directed to appropriate personnel.
Sorted incoming mail and directed to correct personnel each day.
Scheduled and confirmed appointments.
Managed more than 50+ incoming calls per day.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Helped members resolve account problems and navigate internal systems to handle routine needs.
Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
Cross-trained in different internal databases and service positions to help team members meet coverage demands.
Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
Exceeded personal sales goals for total revenues and new accounts.
Maintained store cleanliness and sanitation through [Action] and [Action].
01/2018 to 04/2021ReceptionistGila River Health Care | Chandler, AZ,
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Sorted incoming mail and directed to correct personnel each day.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
Directed and oversaw office personnel activities.
Drafted professional business communication and answered phone calls and emails.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Handled payment processing and provided customers with receipts and proper bills and change.
08/2018 to 08/2020General Merchandise AssociateTarget | City, STATE,
Transported merchandise from stockroom to sales floor and followed planograms to accurately replenish items.
Prepared products for sales floor by adding tags and readying pallets or restocking.
Received incoming product deliveries and relocated to storage shelves, coolers or bins.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Stocked and rotated products, supplies and paper goods to optimize freshness.
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Restocked shelves with current merchandise in attractive displays to promote sales.
Prioritized and organized tasks to efficiently accomplish service goals.
Created new programs that resulted in increasing productivity and customer satisfaction.
Kept sales floor attractive and customer-ready by regularly recovering departments with fronted, organized and well-stocked merchandise.
Helped customers locate products and processed special orders for customers seeking out-of-stock items.
Prepared for new merchandise and promotions by building temporary displays and resetting existing sales space.
Restocked and merchandised products to encourage strong sales.
Palletized merchandise for easy movement to sales floor locations.
06/2017 to 09/2019Hospital VolunteerStony Brook Medicine | City, STATE,
Transported laboratory results, biological specimens and patient records to correct locations.
Sat with patients in need of companionship and emotional support.
Helped transport patients and assisted with discharges.
Initiated training and education programs for supporting healthcare staff.
Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
Ordered all supplies needed for the pharmacy and kept tabs on inventory levels.
Collaborated with Quality Team to develop outcomes statistics.
Delivered income records, balance sheets and [Type] documents to board to keep executives informed of all potential financial issues.
Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Worked closely with store manager to maintain day-to-day operations.
Education and Training
Expected in 05/2024 to to Bachelor of Science | NursingMolloy College, Rockville Centre, NY, GPA:
Dean's List Honoree fall semester 2020
Molloy College student government
Molloy college Nursing Association
Expected in 06/2020 to to High School Diploma | Sachem High School North, Lake Ronkonkoma, NYGPA:
Stony Brook Hospital community service award Recipient for completing over 200+ hours
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