Efficient Customer service Representative offering 10 years of experience in fast-paced environments. Committed to assisting customers with questions and resolving issues. Punctual employee with excellent interpersonal abilities.
Skills
Merchandise restocking
Customer service
Cash management
Security monitoring
Effective customer upselling
Training and mentoring
Scanner operations
Returns and exchanges
Payment processing
Liquor regulations and compliance
Customer assistance
Credit and cash transactions
ID verification
Customer greeting
Bank deposits
Issue resolution
Customer seating
Experience
08/2019 to Current
Member Service RepresentativeHealthequity, Inc. – Boise, ID,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Helped members resolve account problems and navigate internal systems to handle routine needs.
Evaluated customer account information to assess current issues and determine potential solutions.
Liaised between patrons, store personnel and internal departments.
Assisted in maintaining accurate records by verifying and updating member account information.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Communicated information to customers about product quality, value and style.
Kept member service area clean and neat with well-stocked supplies and fliers.
Prepared, completed and processed customer account forms and database changes.
Offered exceptional customer service to differentiate and promote company brand.
05/2017 to 08/2019
Call Center AgentRivers Casino – Schenectady, NY,
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Evaluated customer account information to assess current issues and determine potential solutions.
Explained key information regarding products and services to customers to encourage informed decision-making.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Documented customer inquiries and feedback, including service delivery suggestions, in company database.
Delivered excellent customer service with positive and professional attitude.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Reviewed files, records and other obtained documents to respond to customer requests.
Took over 150 inbound calls per day attentively listening to customers' questions and concerns and increasing customer base 30%.
04/2017 to 07/2019
Assistant Store ManagerLiberty Communications Of Puerto Rico Llc – Luquillo, PR,
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Promoted and supported strong relationships with local community organizations in surrounding area.
Processed credit and debit card payments and returned proper change for cash purchases.
Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
Minimized waste through expense tracking and effective cost control strategies.
Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
Coached and developed store associates through formal and informal interactions.
Mentored team on effective upselling and cross-selling techniques.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
Ensured proper organization of store, responded to customer complaints and answered questions quickly.
Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
Trained 12 employees in inventory practices, POS systems and product knowledge, contributing to 35% increase in customer satisfaction ratings.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
07/2015 to 04/2017
Customer Service CashierKroger – Suwanee, GA,
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Properly verified customer identification for alcohol or tobacco purchases.
Helped customers find specific products, answering questions and offering advice.
Scanned items quickly to keep lines moving and reduce overall wait
Collected merchandise from store and searched back-end locations for customer purchases.
Helped customer locate and select appropriate merchandise throughout store.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Increased sales 30% by suggesting specific purchases to customers
Resolved issues regarding customer complaints and escalated worsening concerns to General Manager for remediation.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Accurately handled over $30,000 of payments daily in cash and credit cards payments for wine and spirit products.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Answered phone calls to assist customers with questions and wine orders.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Worked closely with front-end staff to assist customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education and Training
Expected in
: Medicinal And Pharmaceutical Chemistry Georgia Piedmont Technical College - Clarkston, GA GPA:
Expected in 05/2002
High School Diploma: Tricities High School - East Point, GA GPA:
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