Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Efficient Customer service Representative offering 10 years of experience in fast-paced environments. Committed to assisting customers with questions and resolving issues. Punctual employee with excellent interpersonal abilities.
- Merchandise restocking
- Customer service
- Cash management
- Security monitoring
- Effective customer upselling
- Training and mentoring
- Scanner operations
- Returns and exchanges
- Payment processing
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- Liquor regulations and compliance
- Customer assistance
- Credit and cash transactions
- ID verification
- Customer greeting
- Bank deposits
- Issue resolution
- Customer seating
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08/2019 to Current Member Service Representative Healthequity, Inc. – Boise, ID,
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Liaised between patrons, store personnel and internal departments.
- Assisted in maintaining accurate records by verifying and updating member account information.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Communicated information to customers about product quality, value and style.
- Kept member service area clean and neat with well-stocked supplies and fliers.
- Prepared, completed and processed customer account forms and database changes.
- Offered exceptional customer service to differentiate and promote company brand.
05/2017 to 08/2019 Call Center Agent Rivers Casino – Schenectady, NY,
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Documented customer inquiries and feedback, including service delivery suggestions, in company database.
- Delivered excellent customer service with positive and professional attitude.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Took over 150 inbound calls per day attentively listening to customers' questions and concerns and increasing customer base 30%.
04/2017 to 07/2019 Assistant Store Manager Liberty Communications Of Puerto Rico Llc – Luquillo, PR,
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Promoted and supported strong relationships with local community organizations in surrounding area.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
- Minimized waste through expense tracking and effective cost control strategies.
- Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
- Coached and developed store associates through formal and informal interactions.
- Mentored team on effective upselling and cross-selling techniques.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Ensured proper organization of store, responded to customer complaints and answered questions quickly.
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
- Trained 12 employees in inventory practices, POS systems and product knowledge, contributing to 35% increase in customer satisfaction ratings.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
07/2015 to 04/2017 Customer Service Cashier Kroger – Suwanee, GA,
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
- Properly verified customer identification for alcohol or tobacco purchases.
- Helped customers find specific products, answering questions and offering advice.
- Scanned items quickly to keep lines moving and reduce overall wait
- Collected merchandise from store and searched back-end locations for customer purchases.
- Helped customer locate and select appropriate merchandise throughout store.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Increased sales 30% by suggesting specific purchases to customers
- Resolved issues regarding customer complaints and escalated worsening concerns to General Manager for remediation.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Accurately handled over $30,000 of payments daily in cash and credit cards payments for wine and spirit products.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Answered phone calls to assist customers with questions and wine orders.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Worked closely with front-end staff to assist customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Expected in : Medicinal And Pharmaceutical Chemistry
Georgia Piedmont Technical College - Clarkston, GA
GPA:
Expected in 05/2002 High School Diploma:
Tricities High School - East Point, GA
GPA:
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