Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Efficient Customer service Representative offering 10 years of experience in fast-paced environments. Committed to assisting customers with questions and resolving issues. Punctual employee with excellent interpersonal abilities.

  • Merchandise restocking
  • Customer service
  • Cash management
  • Security monitoring
  • Effective customer upselling
  • Training and mentoring
  • Scanner operations
  • Returns and exchanges
  • Payment processing
  • Liquor regulations and compliance
  • Customer assistance
  • Credit and cash transactions
  • ID verification
  • Customer greeting
  • Bank deposits
  • Issue resolution
  • Customer seating
08/2019 to Current
Member Service Representative Healthequity, Inc. Boise, ID,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Liaised between patrons, store personnel and internal departments.
  • Assisted in maintaining accurate records by verifying and updating member account information.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Communicated information to customers about product quality, value and style.
  • Kept member service area clean and neat with well-stocked supplies and fliers.
  • Prepared, completed and processed customer account forms and database changes.
  • Offered exceptional customer service to differentiate and promote company brand.
05/2017 to 08/2019
Call Center Agent Rivers Casino Schenectady, NY,
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Documented customer inquiries and feedback, including service delivery suggestions, in company database.
  • Delivered excellent customer service with positive and professional attitude.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Took over 150 inbound calls per day attentively listening to customers' questions and concerns and increasing customer base 30%.
04/2017 to 07/2019
Assistant Store Manager Liberty Communications Of Puerto Rico Llc Luquillo, PR,
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
  • Minimized waste through expense tracking and effective cost control strategies.
  • Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
  • Coached and developed store associates through formal and informal interactions.
  • Mentored team on effective upselling and cross-selling techniques.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Trained 12 employees in inventory practices, POS systems and product knowledge, contributing to 35% increase in customer satisfaction ratings.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
07/2015 to 04/2017
Customer Service Cashier Kroger Suwanee, GA,
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Helped customers find specific products, answering questions and offering advice.
  • Scanned items quickly to keep lines moving and reduce overall wait
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Increased sales 30% by suggesting specific purchases to customers
  • Resolved issues regarding customer complaints and escalated worsening concerns to General Manager for remediation.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Accurately handled over $30,000 of payments daily in cash and credit cards payments for wine and spirit products.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Answered phone calls to assist customers with questions and wine orders.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Worked closely with front-end staff to assist customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education and Training
Expected in
: Medicinal And Pharmaceutical Chemistry
Georgia Piedmont Technical College - Clarkston, GA
Expected in 05/2002
High School Diploma:
Tricities High School - East Point, GA

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School Attended

  • Georgia Piedmont Technical College
  • Tricities High School

Job Titles Held:

  • Member Service Representative
  • Call Center Agent
  • Assistant Store Manager
  • Customer Service Cashier


  • Some College (No Degree)
  • High School Diploma

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