Member Service Representative Resume Example
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MEMBER SERVICE REPRESENTATIVE
Professional Summary
I Jennifer am a very committed person towards working. I sustain great communication skills and relationships with clients. As well as being able to work in a fast paced environment. I like to maintain things organized & in order and always making sure I give out the correct information. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. I am excellent at working individually or in teams and ensure I communicate well with colleagues with integrity & respect.
Skills
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Work History
12/2018 to Current
Member Service RepresentativeHealthequity, Inc. – Draper , UT
- Handled various accounting transactions
- Performed all transactions in cordial, efficient and professional manner
- Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to TMA , graduated an recieved certfici cate
- Organized, stocked and maintained teller window area
- Continued education on current banking products and services through [Area of study] program
- Advised clients on mortgage, education and personal loans
- Maintained teller drawer to perform bank transactions
- Maintained friendly and professional customer interactions
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
- Sold cashier's checks, traveler's checks and money orders
- Collected member loan payments
- Promoted products or services to each customer to consistently achieve sales targets
- Identified sales opportunities and referred customers to branch partners in financial services
- Upheld strict financial controls by keeping funds secure and accurately transferring monies
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Checked amount details and fraud markers for transaction papers such as checks and money orders
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Organized and removed online banking files no longer in use
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
08/2016 to Current
Sales Associate/CashierOllie's Bargain Outlet – Sherman , TX
- Provide high quality customer service
- Sustain positive attitude towards working
- Maintaining store extremely neat and organized
- Dressed presentable & confident
- Counting items going into fitting rooms
- Keeping fitting rooms cleans
- Having communication with team
- Staying on top of store gains and losses
- Setting a well coordinated floor set plan
- Having the right amount of product out on sales floor
- Dressing manikins
- Having right type of product accordingly to season
- Have team meetings
- Always being on time to shifts
- Being alerted about what our goal is
03/2016 to 06/2017
Sales Associate/CashierOllie's Bargain Outlet – Trussville , AL
- Making customers feel welcomed
- Stating facts and details about products and how it can benefit them
- Engage with customers
- Having excellent communication with co-workers & Managers
- Having integrity with everyone
- Always have options
- Make sure shoes were well presented shoe laces tucked in ect.
- Sweep & mop floors
- Organize stock room
- Assisting more then 1 or 2 customers
- Staying updated with schedule at all times
- Have positive attitude towards sales &customers
- Always keeping a heads up at all times
- Counting register money
- counting inventory
- Leaving store organized and clean
- politely assisted customers in person and via telephone
07/2020 to Current
Retail Sales AssistantBaby Bunting Group Limited – Thomastown , MS
- Making sure customers receive all of our attention and feel very welcomed
- Give memorable experience for everyone
- Managing reservations in person and through phone calls
- Assisting customers
- Clean menus
- Wash rags
- Maintaining work area very organized and neat
- Distinguish knowledge of menu
- Being properly dressed
- Having a great attitude towards work
- Addressed and resolved customer product complaints empathetically and professionally
- Assisted clients with life skills, including personal hygiene, eating and making good choices.
- Monitored seating area and checked restrooms every [Timeframe] to keep spotless.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using [Software].
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using [Software].
- Answered customers' questions, recommended items and recorded order information.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Prepared beverages and filled food orders for customers.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Greeted and maintained relationships with regular customers.
- Checked identification to enforce age requirement for alcoholic beverages.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Coordinated [Number] events throughout [Number] banquet spaces, including weddings, reunions, and corporate meetings.
- Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Closed out cash register with [Number]% accuracy and prepared cashier report.
- Prepared garnishes by evenly slicing and pitting fruits.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
05/2020 to Current
ExterminatorTrugreen – Aliquippa , PA
- Deployed physical baits, glue boards and traps to catch and eliminate interior pests.
- Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Applied basic mathematical skills to properly calculate fumigant needs for specific building size and exterior footprint.
- Calculated expected costs, obtained payment and provided customers with documentation to maintain accounting accuracy.
- Factored in current climate and property specifications when preparing and applying chemicals.
- Removed debris such as webs and nests from property to support comprehensive pest control strategies.
- Used Software to update and create notes for all new and current customer service requests.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked with Type customers to understand needs and provide Type service.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Inspected all equipment for proper functionality to effectively facilitate application.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Earned strong positive feedback from customers demonstrated through positive social media reviews.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity.
- Provided natural pesticide suggestions to alleviate less harmful pests like pantry moths, fruit flies and stink bugs.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Created access to infested locations by cutting or boring into buildings.
- Provided free home inspections to potential clients in effort to increase company exposure and business leads.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Drove to customer residences and places of business to inspect for pests.
- Adhered to most stringent safety procedures when applying chemicals.
- Reported route delays or interruptions to supervisors and dispatchers, including blocked containers, closed lots, street, alleyways or potential safety hazards.
- Worked closely with supervisors to improve route efficiencies and identify best practices.
Education
2017
High School Diploma
Oxon Hill High School - City, State
Oxon Hill High School - City, State
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Resume Overview
School Attended
- Oxon Hill High School
Job Titles Held:
- Member Service Representative
- Sales Associate/Cashier
- Retail Sales Assistant
- Exterminator
Degrees
- High School Diploma
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