Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
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- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
- Recommended specific products and services in alignment with individual needs, requirements, and specifications
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives
- Completed training and worked effectively under high-pressure client services environments
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Processed shipments and maintained stock shelf organization
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Met budget targets by controlling expenses and eliminating wasteful behaviors
- Secured store perimeter and enforced procedures to minimize losses and protect store assets
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Updated store pricing, signage and merchandising based on current promotions
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Consulted with customers to determine best methods to resolve service and billing issues
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Evaluated customer account information to assess current issues and determine potential solutions
- Created and implemented process improvements to reduce workloads and bolster callback efficiency
- Kept family members abreast of important information regarding loved ones, including care, health issues and medication
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines
- Communicated with patients with compassion while keeping medical information private
- Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance
Coursework in Adult and Family HealthCoursework in Diabetes ManagementCoursework in Women's HealthCoursework in Acute Care Nursing
Routinely helped as many as 50 customers each day in a high-volume retail outlet.Consistently exceeded daily sales targets with an average of 100% in sales each day. Received 10 “exceeds expectations” ratings on performance reviews.Named “Associate of the Quarter” for exceeding all customer service goals.
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School Attended
- Florida State College at Jacksonville
- Bethune Cookman University
Job Titles Held:
- Member Service Representative
- Store Manager
- Customer service rep
- Memory Care
Degrees
- GED
- Associate of Arts
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