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Member Service Representative Resume Example

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MEMBER SERVICE REPRESENTATIVE
Professional Summary

A highly determined newly licensed occupational therapist ready to utilize best evidence, acquired skills, and passion to provide exceptional care to future clients and maximize their full potential.

Level 2 Fieldwork Experience

Level 2 Fieldwork- Three Rivers Outpatient Rehabilitation

Three Rivers, MI. 09/2019 - 12/2019

Upper extremity focus with some neurological rehabilitation

- Utilized multiple standardized assessment for all clients during the evaluation, re-evaluation, and discharge process to record outcomes of therapeutic interventions.

- Completed multiple orthosis fabrications and applications on fieldwork educator including forearm based thumb spica splint, ulnar gutter splint, and trigger finger splint. Strapped and made adjustments to all client's splints when proficient.

- Executed 85-90% productivity with independent caseload, 7-12 patients daily pending schedule.

- Administered physical agent modalities (PAMs) when appropriate including ultrasound, FES, fluidotherapy, and paraffin wax followed by stretch or an occupation-based activity.

Level 2 Fieldwork- Carle Foundation Hospital

Urbana, IL. 05/2019 - 07/2019

Acute Care

- Provided skilled evaluations and treatment sessions for patients on the ICU, advanced care, cardiac, neurological, medical, and orthopedic floors under the supervision of a skilled OTRL.

- Completed timely chart reviews and documentation on Epic documentation system.

- Coordinated and collaborated on individualized plans of care in conjunction with COTA's, PT's, PTA's, and SLP team members when needed.

- Researched and developed a stimulation schedule, stimulation kit, and stimulation questionnaire for Carle Foundation Hospital's occupational therapy team to implement with appropriate patients in the ICU setting to increase arousal and attention.

Work History
Healthequity, Inc. - Member Service RepresentativeIndianapolis , IN11/2018 - 04/2019

- Completed all necessary paperwork for YMCA records and database.
- Problem solved any issues for YMCA members that arose on shift.
- Politely greeted and said goodbye to all members that entered the YMCA.
- Actively follow and believe in the YMCA's mission of diversity and inclusivity of all members.

City Of Palo Alto, Ca - Summer Camp CounselorPalo Alto , CA06/2017 - 08/2017

- Completed appropriate ADL's for the campers to ensure proper health and hygiene.

- Cooperated as a team with all staff members of camp to increase the quality of life of campers.

- Demonstrated excellent time management skills to get campers to all activities scheduled throughout the day.

- Followed all standards and procedures of The Fowler Center including HIPAA laws and regulations.

Community Living Centers, Inc. - CaregiverClarkston , MI12/2015 - 12/2016

- Assisted in everyday ADL's and care of residents in the Assisted Living Facility.

- Collaborated as a team with all caregivers and nurses on the floor for the health of each resident.

- Followed all standards and procedures of Friendship Village including HIPAA laws and regulations.

Education
12/2019Western Michigan UniversityCity, StateMaster of Science: Occupational Therapy
  • Member of WMU GR SOTA
  • GPA 3.61
12/2016Western Michigan UniversityCity, StateBachelor of Science: Interdisciplinary Health Services
  • Member of WMU Lee Honor's College
  • Consecutive Dean's List recipient
  • Minored in Spanish
  • Graduated cum laude GPA 3.70
Licensure and Certifications
  • National Board for Certification in Occupational Therapy, INC. Occupational Therapy Registered OTR [Certification #: 435661]
  • North Carolina Board of Occupational Therapy [License #: 13155]
  • BLS Provider Certification from AHA (CPR and AED Program) E-Card Code: 185503278706
  • Human trafficking- 1/29/18, Therapist Training Therapists, Grand Rapids, MI
  • Pain assessment and management- 9/24/18, Therapist Training Therapists, Grand Rapids, MI
  • Management of the Frozen Shoulder- 9/25/18, Therapist Training Therapists, Grand Rapids, MI
  • Physical agent modality certification (03/23-24/19) Therapist Training Therapists, Grand Rapids, MI
Skills
  • People-oriented
  • Skilled problem solver
  • Quick learner
  • Charting and clinical documentation experience
  • Intervention planning experience
  • Able to handle stressful situations
Leadership and Volunteer Experiences
  • Mentored a peer in the lower cohort at Western Michigan University
  • Volunteered to mentor a Grand Rapids public high school student on college-related topics (09/18 - 04/19 once a month)
  • Volunteered at Kalamazoo RESA's Young Adult Program for Intellectually Disabled 18-26 year old's to learn social and life skills post high school (12/13 - 05/14 weekly)
References

Available upon request

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Resume Overview

School Attended

  • Western Michigan University

Job Titles Held:

  • Member Service Representative
  • Summer Camp Counselor
  • Caregiver

Degrees

  • Master of Science : Occupational Therapy
    Bachelor of Science : Interdisciplinary Health Services

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