Highly effective time management and organizational skills Strong attention to detail with 14 years in data entry Possess the ability to develop training plans and mentor team members Ascertained Effective Communication skills Attained detail oriented skills with 14 years in patient care Dependable Acquired strong customer service skills with 17 years of serving the public. Customer Service Representative who achieves high levels of customer satisfaction. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Cash handling expertise
Consumer banking specialist
Companionship and emotional support
Member Service RepresentativeJul 2013 - Current Navy Federal Credit Union HOCC
Built excellent communication skills while answering member calls and servicing accounts.
Effectively Completing transactions professionally, accurately, and efficiently to best serve the member.
Maintain control in the call and going above and beyond to meet the expectations of our members.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Continued education on current banking products and services through [specific classes/certification programs].
Opened accounts with a cross sale ratio of [number] products opened.
Handled various accounting transactions.
Executed wire transfers, stop payments and account transfers.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Maintained friendly and professional customer interactions.
Huc/TechFeb 2010 - Jul 2013 Sacred Heart Health SystemPensacola, FL
Learned on a daily basis how to provide dependable patient care while building trust and helping patients.
Accurately entering vital sign and doctor orders to keep consistency in care.
Devised training plans to mentor and coach team members to succeed in patient care.
Maintained accurate records of patient care, condition, progress and concerns.
Monitored vital signs, such as blood pressure and pulse.
Responded appropriately to the physical, emotional and developmental needs of patients.
Tested and recorded blood glucose levels.
Changed sterile dressings.
Provided pre- and post-operative care.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Assisted with patient transfer and ambulation.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Maintained sanitary residents' and program rooms.
Followed safe lifting techniques and individual resident lifting instructions.
Transported patients to other areas of the hospital in wheelchairs and gurneys.
Assisted in cleansing enemas, catheterization and bladder irrigations.
Assisted patients with ambulation and crutch walking.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs.
Answered patient calls for care and feeding.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts.
Documents objective data and routine aspects of patient care.
Reported any unusual circumstances in the patients' condition or environment.
Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
Educated patients and families about infant care, preparation of healthy meals, independent living and adaptation to disability or illness.
Provided a comforting and soothing environment.
Helped residents programming goals and increase their independence.
Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
Member in good standing with Nurse Aide Registry.
Monitored expiration of medical supplies and medications.