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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
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Summary

Results-driven and customer-focused professional with a versatile background in member service, management, merchandise coordination, and warehouse operations. Recognized for exceptional skills in remote communication, customer engagement, team leadership, and workflow management. Demonstrates meticulous attention to detail, adaptability, and a dedication to providing outstanding experiences. Proven track record of maintaining accurate records, driving revenue growth, and fostering a positive work environment. Thrives in fast-paced settings, consistently achieving or surpassing performance targets while prioritizing safety and operational excellence. Proficient in leveraging technology and digital tools to enhance communication and productivity. Skilled in building strong relationships, promoting customer loyalty, and contributing to organizational success.

Experience
Member Service Representative, -
Astera Credit Union Lansing, MI,
  • Conducted remote outreach to church members through phone and digital platforms to update member information, verify membership status, and communicate upcoming event details
  • Played a key role in managing and updating database systems remotely to ensure accurate member records
  • Demonstrated strong interpersonal and communication skills, delivering friendly and professional experiences during remote interactions with church members
  • Collaborated with church leadership to coordinate and execute effective remote communication strategies, ensuring timely updates, announcements, and event invitations reach the members
  • Assisted in creating and distributing remote communication materials, including digital and printed pamphlets, to provide relevant information to church members
  • Efficiently handled a high volume of member calls and remote communication tasks, utilizing effective time management and organizational skills
  • Adapted to the challenges of remote work by leveraging technology and digital tools to maintain seamless and efficient communication with church members
  • Displayed a high level of sensitivity and empathy during remote interactions, addressing the unique needs and concerns of church members
  • Actively participated in virtual team meetings and training sessions to enhance remote communication skills and stay informed about church programs and initiatives
  • Contributed to fostering a sense of community and connection among church members through remote outreach efforts, encouraging their engagement and involvement in church events and activities.
Manager, -
The Hon Company Davenport, IA,
  • Provided exceptional customer experiences, ensuring satisfaction, and cultivating long-term loyalty and retention
  • Enhanced customer engagement by promoting text-to-receive programs, gift cards, and sales to maximize their shopping experience
  • Oversaw merchandising and receiving of all shipments, ensuring accurate inventory management and availability of desired products
  • Managed cash register operations, including efficient money handling and proficiency in opening and closing procedures, facilitating seamless transactions for customers
  • Maintained up-to-date staff information, sales data, and signage through effective email management, promoting clear communication within the team and ensuring a cohesive customer experience
  • Implemented strategic merchandising techniques to optimize product presentation and meet company requirements, resulting in increased customer appeal and satisfaction
  • Conducted comprehensive employee training programs, equipping team members with excellent product knowledge and customer service skills for exceptional experiences
  • Actively participated in recruitment efforts, sourcing and selecting qualified candidates to build high-performing teams dedicated to outstanding customer service
  • Demonstrated flexibility and adaptability by assisting in various store locations, fostering positive customer relationships, and ensuring consistent service excellence
  • Consistently achieved nightly and weekly sales goals, effectively driving revenue and meeting targets through exceptional customer service and sales strategies.
Merchandise Coordinator, -
Mid-States Distributing Co Pico Rivera, CA,
  • Ensured successful execution of merchandise presentation plans and priorities for the men's and kids' departments, enhancing visual appeal and maximizing sales opportunities
  • Delivered excellent customer experiences through proactive engagement, fostering positive interactions, and maintaining a clean and organized store environment
  • Cultivated a positive internal and external customer experience by promoting a culture of honesty, integrity,and confidentiality
  • Processed and prepared merchandise for the sales floor with meticulous attention to detail, adhering to company procedures and quality standards
  • Upheld the store's merchandising philosophy, following established procedures and maintaining current, fresh, and fashionable product displays
  • Played an active role in training and mentoring associates, providing merchandise guidelines, protection standards, and best practices for high performance
  • Ensured associates executed tasks and daily activities aligned with store objectives, adapting priorities as needed and communicating effectively with management and colleagues
  • Conducted cash register transactions accurately and efficiently, following established policies and procedures to deliver seamless customer service
  • Maintained impeccable organizational standards, cleanliness, and recovery of the sales floor, actively participating in store-wide maintenance efforts
  • Collaborated with management to identify associate training needs, contributing to increased effectiveness and performance improvement
  • Ensured compliance with labor laws, policies, and procedures, promoting a safe and secure environment for staff and customers
  • Actively promoted credit and loyalty programs during customer interactions, driving customer engagement and retention
  • Supported and actively participated in store shrink reduction goals and programs to minimize losses and protect profitability
  • Prioritized safety awareness and actively contributed to maintaining a risk-free environment for all stakeholders.
Warehouse Associate, -
Clean Harbors City, State,
  • Effectively performed various warehouse tasks in a fast-paced sort center environment, ensuring accurate and timely processing of incoming and outgoing packages
  • Demonstrated strong attention to detail by carefully sorting, labeling, and organizing packages based on specified criteria and delivery destinations
  • Utilized warehouse equipment and machinery, such as pallet jacks and forklifts, to safely and efficiently move packages and materials within the sort center
  • Maintained a high level of productivity while adhering to established quality and safety standards, contributing to the smooth and efficient operation of the warehouse
  • Collaborated with team members to optimize workflow and ensure timely completion of tasks, fostering a cooperative and supportive work environment
  • Actively participated in inventory management by accurately counting and tracking packages, assisting with cycle counts, and reporting discrepancies to supervisors
  • Followed standard operating procedures (SOPs) and safety protocols to minimize workplace hazards and maintain a safe working environment for all employees
  • Demonstrated flexibility and adaptability by effectively handling changing priorities and adjusting work assignments as needed to meet operational demands
  • Contributed to maintaining a clean and organized warehouse by properly disposing of packaging materials, keeping work areas tidy, and participating in routine cleaning and maintenance activities
  • Consistently met or exceeded productivity goals and performance targets, showcasing a strong work ethic and commitment to achieving operational excellence in the warehouse.
Education
Diploma: Agriculture, Expected in
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Common Ground High School - New Haven, CT
GPA:
Status -
Highlights
  • Remote communication
  • Team leadership
  • Merchandise coordination
  • Workflow management
  • Attention to detail
  • Adaptability
  • Safety and operational excellence
  • Relationship building
  • Inventory management
  • Communication
  • Training and mentoring
  • Organizational standards
  • Adaptability to technology
  • Revenue growth
  • Customer service

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Resume Overview

School Attended

  • Common Ground High School

Job Titles Held:

  • Member Service Representative
  • Manager
  • Merchandise Coordinator
  • Warehouse Associate

Degrees

  • Diploma

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