Member Service Representative Resume Example Crunch Fitness

MEMBER SERVICE REPRESENTATIVE

Summary

Coordinated Transportation Manager with 11 years of experience overseeing all aspects of the transportation department. Adept at scheduling and directing work activities while providing direction and leadership to operations staff. Dedicated and hardworking with internal drive to deliver excellence.

Skills

Seasoned Railroad professional with 11 years of experience in the railroad industry. Comprehensive knowledge with railroad safety GCOR, FRA/CFR code, derailment investigation, customer service and crew management. Terminal and mainline expertise, dealing with freight trains. I have held positions as a Conductor/Engineer and up through management. I have built professional relationships with Capital Metro, BNSF, UP and several contractors.

Experience

Member Service Representative / Crunch Fitness - Round Rock, TX10/2019 - Current

Provide exceptional customer service to differentiate and promote company brand.
Maintain strong knowledgebase of product options and sales promotions to better serve every customer.
Deliver fast, friendly and knowledgeable service for routine questions and service complaints.
Keep member service area clean and neat with well-stocked supplies and fliers.
Communicate information to customers about product quality, value and style.
Help members resolve account problems and navigate internal systems to handle routine needs.
Prepare, complete and process customer account forms and database changes.

Manager of Train Operations/Trainmaster / Watco Companies - Austin, TX06/2018 - 09/2019

Ensure safe working conditions by conducting safety audits, efficency testing and inspections
Operational monitoring
Maintain and plan crew arrivals and train departure for all carriers and customers
Review/monitor overtime and reduce unnecessary overtime by increasing efficiencies of crews and/or working conditions
Directly responsible for implementing, monitoring and enforcing of safety procedures through FRA, Capitol Metro and Watco Companies rules and regulations
Attend and schedule safety meetings as needed to address and resolve safety issues/concerns
Recommend budget, expenditures, appropriations and capital improvements to senior managers
Create and monitor safety procedures, forms and safety control/plans
Mentor employees by checking and recording progress in operating rules, safety rules, operating practices and correct working procedures
Correct any deficiencies in work habits, rules, or safety conduct through additional training or other appropriate methods. Hold annual “One on One” discussions with team members
First line supervisor responder for situations such as natural disaster, derailments, emergency situations, injuries, investigations and conflict resolution
Work directly with Burlington Northern Santa Fe (BNSF), Union Pacific (UP), Herzog Contracting Corp and Modern Rail Solutions (MRS)
Review train schedules, car movement/placement
Review AWRR financial reports with senior management and discuss improvements objectives on a quarterly bases
Involved in hiring process and training of new employees (conductor/engineer/crew hauler)

Freight Conductor/ Engineer / Watco Companies - Austin, TX10/2011 - 06/2018

Key member of operations team that coordinated shipments to 15 local customers
Evaluated and reconfigured systems to support customer service and operational goals
Received and followed directions from train dispatchers
Managed railcar switching
Operated trains, adhered to route plans and maintained operations and repair schedules
Monitored weather conditions and adapted routes and schedules based on data to avoid delays
Reported maintenance and repair needs for transportation vehicles and equipment
Complied with all FRA and company safety rules
Upheld tight deadlines for delivery of freight
Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Provided onsite training to new hires

Supervisor/Trainmaster / Savage Transportation - Whiting, IN03/2008 - 10/2011

Established and enforced clear goals to keep all employees on same level and working collaboratively
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
Inspected incoming supplies to verify conformance with materials specifications and quality standards
Maintained high level of morale and team-work on production floor through frequent communication with 15 employees
Proactively identified and solved complex problems impacting operations management and business direction
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Reported maintenance and repair needs for transportation vehicles and equipment
Created and enforced policies and procedures for entire logistics team
Directed investigations to verify and resolve customer or shipper complaints

Education and Training

Central High School - Kansas City, MO1998Diploma

Certifications

Designated Supervisor of Locomotive Engineers (DSLE)
Train Service Engineer
Train Conductor

Resume Overview

Companies Worked For:

Crunch Fitness
Watco Companies
Savage Transportation

School Attended

Central High School

Job Titles Held:

Member Service Representative
Manager of Train Operations/Trainmaster
Freight Conductor/ Engineer
Supervisor/Trainmaster

Degrees

Central High School - Kansas City, MO 1998 Diploma

Member Service Representative Resume Example

Resume Score: 80%

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