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Member Service Representative Resume Example

Resume Score: 80%

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MEMBER SERVICE REPRESENTATIVE
Summary

Coordinated Transportation Manager with 11 years of experience overseeing all aspects of the transportation department. Adept at scheduling and directing work activities while providing direction and leadership to operations staff. Dedicated and hardworking with internal drive to deliver excellence.

Skills

Seasoned Railroad professional with 11 years of experience in the railroad industry. Comprehensive knowledge with railroad safety GCOR, FRA/CFR code, derailment investigation, customer service and crew management. Terminal and mainline expertise, dealing with freight trains. I have held positions as a Conductor/Engineer and up through management. I have built professional relationships with Capital Metro, BNSF, UP and several contractors.

Experience
Member Service Representative / Crunch Fitness - Round Rock, TX10/2019 - Current
  • Provide exceptional customer service to differentiate and promote company brand.
  • Maintain strong knowledgebase of product options and sales promotions to better serve every customer.
  • Deliver fast, friendly and knowledgeable service for routine questions and service complaints.
  • Keep member service area clean and neat with well-stocked supplies and fliers.
  • Communicate information to customers about product quality, value and style.
  • Help members resolve account problems and navigate internal systems to handle routine needs.
  • Prepare, complete and process customer account forms and database changes.
Manager of Train Operations/Trainmaster / Watco Companies - Austin, TX06/2018 - 09/2019
  • Ensure safe working conditions by conducting safety audits, efficency testing and inspections
  • Operational monitoring
  • Maintain and plan crew arrivals and train departure for all carriers and customers
  • Review/monitor overtime and reduce unnecessary overtime by increasing efficiencies of crews and/or working conditions
  • Directly responsible for implementing, monitoring and enforcing of safety procedures through FRA, Capitol Metro and Watco Companies rules and regulations
  • Attend and schedule safety meetings as needed to address and resolve safety issues/concerns
  • Recommend budget, expenditures, appropriations and capital improvements to senior managers
  • Create and monitor safety procedures, forms and safety control/plans
  • Mentor employees by checking and recording progress in operating rules, safety rules, operating practices and correct working procedures
  • Correct any deficiencies in work habits, rules, or safety conduct through additional training or other appropriate methods. Hold annual “One on One” discussions with team members
  • First line supervisor responder for situations such as natural disaster, derailments, emergency situations, injuries, investigations and conflict resolution
  • Work directly with Burlington Northern Santa Fe (BNSF), Union Pacific (UP), Herzog Contracting Corp and Modern Rail Solutions (MRS)
  • Review train schedules, car movement/placement
  • Review AWRR financial reports with senior management and discuss improvements objectives on a quarterly bases
  • Involved in hiring process and training of new employees (conductor/engineer/crew hauler)
Freight Conductor/ Engineer / Watco Companies - Austin, TX10/2011 - 06/2018
  • Key member of operations team that coordinated shipments to 15 local customers
  • Evaluated and reconfigured systems to support customer service and operational goals
  • Received and followed directions from train dispatchers
  • Managed railcar switching
  • Operated trains, adhered to route plans and maintained operations and repair schedules
  • Monitored weather conditions and adapted routes and schedules based on data to avoid delays
  • Reported maintenance and repair needs for transportation vehicles and equipment
  • Complied with all FRA and company safety rules
  • Upheld tight deadlines for delivery of freight
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Provided onsite training to new hires
Supervisor/Trainmaster / Savage Transportation - Whiting, IN03/2008 - 10/2011
  • Established and enforced clear goals to keep all employees on same level and working collaboratively
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards
  • Maintained high level of morale and team-work on production floor through frequent communication with 15 employees
  • Proactively identified and solved complex problems impacting operations management and business direction
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Reported maintenance and repair needs for transportation vehicles and equipment
  • Created and enforced policies and procedures for entire logistics team
  • Directed investigations to verify and resolve customer or shipper complaints
Education and Training
Central High School - Kansas City, MO1998Diploma
Certifications
  • Designated Supervisor of Locomotive Engineers (DSLE)
  • Train Service Engineer
  • Train Conductor
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Crunch Fitness
  • Watco Companies
  • Savage Transportation

School Attended

  • Central High School

Job Titles Held:

  • Member Service Representative
  • Manager of Train Operations/Trainmaster
  • Freight Conductor/ Engineer
  • Supervisor/Trainmaster

Degrees

  • Central High School - Kansas City, MO 1998 Diploma

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