member service representative resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Exemplary skills in Operational Management, Safety, Quality Control, Employee Management, and Customer Service. Seasoned leader with extensive history in the daily and annual operations that takes a proactive role with management, employees, and vendors while maintaining the high standard of customer service and product placement.

  • Project Implementation & Development
  • Public Relations & Customer Service
  • Security Operations & Counter-Terrorism
  • Quality Assurance
  • Technical Writing & Record-keeping
  • Product Knowledge
  • Mission Objective Accomplishment
  • Marketing & ISO-9001
  • Leadership Development & Safety Training
  • Personnel & Staff Management
  • Supply Ordering and Shipping Logistics
  • Verbal and Written Communication
  • Equipment Inspection & Testing
Work History
08/2018 to 05/2020 Member Service Representative Massachusetts Institute Of Technology | Boston, MA,
  • Branch Champion for Emergency Management, Inclement Weather, First Person Shooter, & Robbery Events.
  • Supply representative that maintained the bank vault equipment, office supplies, cleaning equipment, while supporting operational adjustments through Covid-19.
  • Entrusted with cash exchange and disposal, personnel records, members accounts Credit/Debit card transactions, ATM Servicing, and Branch Inventory audits.
  • Members Service Representative that listened to individuals' needs for potential products & services while giving professional incite on how to invest for their future correctly.
  • A mentor that guided new employees on branch operations by offering advice, direction, and educating training through personal experience and company online training portals.
  • Excellent experience with Microsoft, Excel, and PowerPoint while adapting to internal technical programs.
08/2005 to 02/2018 Senior Aircraft Quality Assurance Inspector, Supervisor, Senior Mechanic-III- & First-Line HR Representative AECOM | City, STATE,
  • 18-years of managerial experience with 50 or more personnel.
  • Manager that utilized cross-platform operations through training, hands-on activities, task modifications, and technical writing while stressing safety, personal welfare, and team cohesion.
  • Operated under the ISO-9001:2015 Standard.
  • Strived to maintain a high rating with the 6-Sigma Operational and Quality Standard.
  • Regularly operated and Designed Safety Programs with an emphasis on sensitivity and national security for each project.
  • Exceptional Customer Service Experience involves listening, compassion, meeting the needs of every person while finding solutions for customers and employees alike.
  • Restructured Special Operating Procedure for ease of use and clarity.
  • Instructor to management, contractors, vendors, site-hosts, operational clarity through PowerPoint Presentation, visual aids, marketing material, and one-on-one discussions.
  • Evaluated plans for long-range operations by utilizing Safety Data Sheets, OSHA, NEC, NIOSH, NFPA, and local guidelines at multiple facilities.
  • Corresponded during accident-investigations to determine the best course of action, from no-action-taken to remedial training, technical changes in the manuals, house processes, drug testing, and urinalyses leading to possible termination, or further criminal-investigation.
  • Safety Supervisor that improved processes for parts and supply ordering, equipment record-keeping, Hazardous Material Inventory, and team personnel files, which included payroll, training, FMLA, ADA Compliance, and specialized PPE equipment.
  • Conducted hiring interviews and offered recommendations to management or HR.
  • In constant contact, while at offsite locations for management, subject matter experts, Human Resources, and my employees, while offering solutions for safety concerns and personal needs.
  • Quality Assurance Supervisor that Coordinated with subject matter experts, businesses, and emergency planners, to acquire equipment, workforce, and temporary shelter for crews and their supplies.
to Squad Leader, Mechanic, Door Gunner, Weapon Specialist United States Army | City, STATE,
  • Medic, Communications Specialist, and Paratrooper, Honorable Discharge.
Expected in to to MBA | Project Management Purdue University, CURRENT STUDENT, GPA:
Expected in 11/2018 to to Bachelor of Science | Fire Science Purdue University, Indianapolis, iN, GPA:

GPA: 3.97, Magnum Cum Laude, Purdue University Chancellor’s List of Honors

Expected in 03/2010 to to Certification | OSHA General Industry Safety & Health AECOM - OSHA, Fresno, CA, GPA:
Expected in to to Aviation Logistics, Leadership & Development | Business Management, Aviation Mang. & Operations United States Army, Fort Bragg, GPA:

Fire Protection Systems - FEMA

Community Risk Reduction for Fire & Emergency Services - FEMA

Fire Prevention - FEMA

Principle of Firefighter Safety & Survival - FEMA

Principles of Emergency Services - FEMA

Fire Prevention Organization & Management - FEMA

Political & Legal Foundations in Fire Protection - FEMA

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Resume Overview

School Attended

  • Purdue University
  • Purdue University
  • United States Army

Job Titles Held:

  • Member Service Representative
  • Senior Aircraft Quality Assurance Inspector, Supervisor, Senior Mechanic-III- & First-Line HR Representative
  • Squad Leader, Mechanic, Door Gunner, Weapon Specialist


  • MBA
  • Bachelor of Science
  • Certification
  • Aviation Logistics, Leadership & Development

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