Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I am a highly enthusiastic customer service professional with over 10 years client interface experience. My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation.
Teacher of the Year Award Parents Association- 1996
State Representative Curtis Thomas Teacher of the Year Award - 2004
Children's Scholarship Fund Philadelphia Teacher of the Year - 2008
Pennsylvania 181st Legislative District Award of Recognition - 2009
Provide outstanding customer service, assisting members with any needs necessary.
Maintained up-to-date knowledge of company policies regarding memberships, cancellations, and other services offered.
Developed highly empathetic client relationships.
Managed quality communication, customer support and company representation for each membership.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Develop and implement effective teaching strategies to meet standards
Attend professional meetings, educational conferences, maintain and Improve professional competence
Identify and modify learning objectives
Establish and reinforce rules for behavior and procedures to maintain order among students
Maintain accurate, complete, and correct student records as required by law
Continuing education in organizational management
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