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member service representative resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Objective

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I am a highly enthusiastic customer service professional with over 10 years client interface experience. My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation.

Skills
  • Meticulous attention to detail
  • Conflict resolution techniques
  • Persuasive
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • excellent public speaker
  • Crisis management
  • Personnel records maintenance
  • Exceptional interpersonal skills
Accomplishments

Teacher of the Year Award Parents Association- 1996

State Representative Curtis Thomas Teacher of the Year Award - 2004

Children's Scholarship Fund Philadelphia Teacher of the Year - 2008

Pennsylvania 181st Legislative District Award of Recognition - 2009

Experience
01/2008 to
Member Service Representative Msgcu Shelby, MI,

Provide outstanding customer service, assisting members with any needs necessary.

Maintained up-to-date knowledge of company policies regarding memberships, cancellations, and other services offered.

Developed highly empathetic client relationships.

Managed quality communication, customer support and company representation for each membership.

Worked under strict deadlines and responded to service requests and emergency call-outs.

07/1994 to 05/2013
8th Grade Full Time Teacher St. Malachy School City, STATE,

Develop and implement effective teaching strategies to meet standards

Attend professional meetings, educational conferences, maintain and Improve professional competence

Identify and modify learning objectives

Establish and reinforce rules for behavior and procedures to maintain order among students

Maintain accurate, complete, and correct student records as required by law

Education
Expected in 1991 to to
Bachelor of Arts: Elementary Education
Pennsylvania State University - University Park, PA
GPA:
Expected in to to
Bachelor of Arts: Organizational Dynamics
Wilmington University - Newark, DE
GPA:

Continuing education in organizational management


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Resume Overview

School Attended

  • Pennsylvania State University
  • Wilmington University

Job Titles Held:

  • Member Service Representative
  • 8th Grade Full Time Teacher

Degrees

  • Bachelor of Arts
  • Bachelor of Arts

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