Motivated service oriented employee enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in efficient solutions.
Skills
Guest service
Project Organization
Organization
Communication and People skills
Team Management
Customer Service
First Aid/CPR
Membership renewals
Account management
Customer support
Technologically savvy
Microsoft Office expertise
Customer relations
Inbound and Outbound Calling
High-energy attitude
Store maintenance
Experience
06/2021 to Current
Member Service RepresentativeMsgcu – Royal Oak, MI,
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Helped members resolve account problems and navigate internal systems to handle routine needs.
Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
Kept member service area clean and neat with well-stocked supplies and fliers.
Offered exceptional customer service to differentiate and promote company brand.
Assessed customer account information to determine current issues and potential solutions.
Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
Processed customer account changes using proprietary software.
Informed customers about all product lines and services offered by company.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Answered numerous inbound calls per day and directed to individuals or departments.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Maintained up-to-date knowledge of store policies regarding payment and guest policies to each customer.
Make new members aware of correct amenities that come with each membership option while signing up an become aware of their wants to help guide new members find out which membership option works best for them
Packed and labeled merchandise to prepare for loading and shipment to customers.
Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Established and maintained good relations with customers, vendors and transport companies.
Assessed customer needs through detailed questioning and presented products to fill those requirements.
Weeded out unlikely prospects quickly and redirected time and efforts to potential customers.
Built territory-specific sales plans by reviewing competitor activities and lead spending trends.
05/2021 to Current
Community Experience AmbassadorLaz Parking – Las Vegas, NV,
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members, controlled complaints and resolved them to ensure customer loyalty
Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Handled payment processing and provided customers with receipts and proper bills and change.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Received incoming calls and coordinated with instructors to fulfill requests and resolve issues.
Responded to inquiries and room requests made online, by phone or email.
Greeted incoming patients and verified paperwork to manage smooth intake processes and greeted visitors, answering any questions they had and gave a tour if requested
Greeted and logged in each guest, delivering instructions and details on games and party activities.
Responded to party inquiries to conclude details such as date, time and how many guests then coordinate with available instructors.
Coordinated and schedule parties in available studios where classes are not being held
06/2019 to Current
Shift LeadMontrose Recreation District – Montrose, CO,
Completed opening and closing duties to facilitate business operations.
Resolved customer complaints and reported issues to senior management.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Collaborated with team members to complete demanding projects under tight deadlines.
Used problem solving skills during times of lunch rushes, supplies shortages and customer issues.
04/2017 to 08/2018
Head GuardAms Pools – City, STATE,
Administered basic first aid to injured and ill individuals and assisted paramedics with providing advanced assistance and patient transport.
Provided friendly and professional assistance to employees, visitors and customers.
Monitored and authorized entrance and departure of employees, visitors and other persons.
Warned persons of rule infractions or violations and evicted violators from premises.
Investigated disturbances and used proportional and strategic responses to handle different types of issues.
Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
Kept equipment in good working order with frequent inspections and minor repairs.
Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
Maintained strong proficiency in CPR, First Aid and water rescue techniques to provide optimal support to individuals in distress.
Cleaned, brushed and vacuumed pool.
Kept watch over swimmers to ensure fast response when distress situations arose.
Education and Training
Expected in 2020
High School Diploma: Lanier High School - Buford, GA GPA: and Honors
2016-2017 Head of "Giving Committee", Power Flower Project at Lanier High School through the WES Foundation
2016 Academic Award-Fine Arts
2019 Academic Award-Environmental Sciences
Expected in
: Georgia Southern University - Statesboro, GA GPA:
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