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Member Service Representative Resume Example

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MEMBER SERVICE REPRESENTATIVE
Summary

I am a Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction via phone or email.

Highlights
  • type 40 wpm
  • at least 10 customer service experience
  • team player
  • RTA is always over 90
  • Very flexible
  • dedicated to providing superior customer service to members
  • written and verbal skills experience
Accomplishments

I have been with Costco for two years, within that time I have learned almost every department in Member Service. I was granted the opportunity to mentor new agents. I'm very flexible, I can adjust to any situation. Willing to have a flexible schedule to meet the needs of the business. I focus on customer satisfaction, here is an example of a kudos I received from a member " Member Karen wanted to let Costco know that they should be pleased, delighted, thrilled and excited to have Kaleeta as a terrific phone agent."

Experience
Member Service Representative , 08/2012 - CurrentFirst Financial Credit Union - Pasadena , CA

Currently, I am on the back up email team. I am very interested in becoming full time. I have learned all areas of Member Services except Business Delivery. I am already on a list to be trained in that department. I feel it is time to move on to a new adventure. I love what I do and serving our members. I am a fast learner. I can type 40 wpm and I feel that I can communicate better in writing. I believe that I can full fill the tasks to succeed in this department.

Customer Service Rep/ Parts sales , 05/2008 - 05/2010Whirlpool - City , STATE

With this position I was a customer service rep via phone. Worked a lot on the computer typing and talking with customers to trouble shoot and resolve issues with major appliances. I also sold parts for those major appliance. We had to send emails and fax's to service providers , explaining in detail the issues with appliance and what has been done to trouble shoot.

Customer Loyalty Rep, 06/2005 - 11/2005Praeclarent - City , STATE

For this position it was customer service working with clients with a protection plan on their credit card. We would verify information and submit claims.

Education
2005A.C. Davis High School - City, State, USA
Build Your Own Now

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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

69Fair
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • A.C. Davis High School

Job Titles Held:

  • Member Service Representative
  • Customer Service Rep/ Parts sales
  • Customer Loyalty Rep

Degrees


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