member service representative resume example with 2+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Objective
Outgoing college student pursuing flexible employment opportunities with weekend and evening shift options. Reliable worker with background in operating cash registers, stocking merchandise and keeping areas organized. Highly motivated, proactive and punctual with a team-oriented mentality. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level jon opportunities to expand skills while facilitating company growth.
Skills
Membership renewals
Account management
Customer support
Database maintenance
Store maintenance
Quality control
Technologically savvy
Inbound and outbound calling
Customer service
Microsoft Office expertise
Credit card payment processing
Materials transport
Direct sales
Customer relations
Office equipment proficiency
Stockroom procedures
High-energy attitude
Product organization
Interior retail displays
First Aid/CPR
Communications
Team management
Materials handling
Legal compliance
Social Media Management
Recordkeeping
Patient assessment
Education and Training
Expected in 05/2019 to to High School Diploma | Palm Harbor University High School, Palm Harbor, FLGPA:
HOSA Member
Expected in to to Associate of Arts | Sports MedicinePasco-Hernando State College, New Port Richey, FLGPA:
Experience
06/2020 to 09/2020Member Service RepresentativeFirst Financial Credit Union | Lakewood, CA,
Helped members resolve account problems and navigate internal systems to handle routine needs.
Offered exceptional customer service to differentiate and promote company brand.
Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
Kept member service area clean and neat with well-stocked supplies and fliers.
Communicated information to customers about product quality, value and style.
Processed customer account changes, using DataTrak.
Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
Handled approximately 20-30 calls each day, including new sign-ups, service cancellations and cross-selling opportunities.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
Developed and maintained excellent member relationships to promote facility offerings and assist with health or exercise questions.
Handled all delegated tasks, including maintenance and cleaning equipment.
Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
Responded to emergency cleaning requests to meet client expectations.
Restocked supplies, replacing toiletries, liners and soaps.
Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
10/2017 to 07/2018Crew MemberOberweis Dairy | Mokena, IL,
Drove team success by completing assigned task quickly and accurately.
Kept activities moving smoothly by coordinating schedules and personnel.
Assisted management with monthly inventory control and weekly stock ordering.
Upheld high standards of productivity and quality in all areas of operations.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
Organized food items on serving trays and in carry-out packages.
Complied with company service standards, including inventory and cash control procedures.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Took orders, prepared foods and processed payments in full-service Fast Food establishment.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Served drinks and prepared specialty beverages.
Washed, peeled, cut and measured recipe ingredients.
02/2015 to 12/2016Volunteer WorkerBayCare Health System Inc. | City, STATE,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Pitched in to assist supervisors and to handle various tasks.
Greeted customers and offered immediate assistance.
Organized and cleaned work areas for safety and professional appearance.
Followed company, safety and performance requirements at all times.
Enhanced production methods and improved employee motivation to maximize team productivity.
Opened boxes of merchandise and materials and restocked designated areas.
Transported laboratory results, biological specimens and patient records to correct locations.
Sat with patients in need of companionship and emotional support.
Gifted handmade items to hospital patients and visitors.
Delivered personal items such as newspapers and flowers throughout hospital.
Helped transport patients and assisted with discharges.
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Communicated with patients with compassion while keeping medical information private.
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