member service representative resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Proactively address and resolve member issues to promote satisfaction and achieve sales targets. Knowledgeable about typical member needs, practices and successful customer service. Good interpersonal, problem-solving and time management abilities.

Boosted sales by applying communication strengths and upselling techniques with every member interaction. Offering 3 years of Member Services Representative experience, good documentation skills. Proficient in using internal knowledge bases to find solutions and resolve customer concerns.

Qualified Member Services Representative with 3 years in fast-paced customer service and call center environments. Personable and professional under pressure.

  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Upselling Products and Services
  • Order and Refund Processing
  • Customer Retention Strategies
  • Verbal and Written Communication
  • Customer Account Management
  • Data Entry and Maintenance
05/2021 to Current
Member Service Representative First Financial Credit Union Los Angeles, CA,

t balance and funds transfer inquiries

  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
  • Kept member service area clean and neat with well-stocked supplies and fliers.
  • Offered exceptional customer service to differentiate and promote company brand.
  • Cross-trained in different internal databases and service positions to help team members meet coverage demands.
  • Assessed customer account information to determine current issues and potential solutions.
  • Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
  • Consulted with customers regarding needs and addressed concerns.
  • Processed customer account changes with proprietary software.
  • Processed cash and check deposits every day.
07/2019 to Current
Sales Associate Graniterock Seaside, CA,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Built trusting relationships with customers by making personal connections.
  • Negotiated and closed deals with minimal oversight.
11/2020 to 05/2021
Babysitter Town Sports International Holdings Inc Allston, MA,
  • Cleaned and tidied living room and kitchen after activities to maintain safe spaces.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Enforced rules to teach good manners and maintain safe environment.
  • Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations.
  • Cared for children aged 3- 9, including tasks such as feeding, dressing and directing activities.
  • Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Read stories and played alphabet games to promote early literacy.
  • Assisted children with bathing and potty training to instill good hygiene from young age.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Helped older kids complete homework, school projects and chores.
  • Discussed developments, behavior and concerns with parents or guardians.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Provided safe transportation to and from activities and events.
  • Supervised and cared for children ages 1 to 8.
  • Prepared healthy and nutritious snacks and meals according to individual needs.
  • Checked homework and assisted with schoolwork and studying.
Education and Training
Expected in 07/2020 to to
High School Diploma:
Hephzibah High School - Hephzibah, GA
Expected in 05/2025 to to
Bachelor of Arts: Social And Criminal Justice
University of Arizona - Tucson, AZ

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Resume Overview

School Attended

  • Hephzibah High School
  • University of Arizona

Job Titles Held:

  • Member Service Representative
  • Sales Associate
  • Babysitter


  • High School Diploma
  • Bachelor of Arts

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