Proactively address and resolve member issues to promote satisfaction and achieve sales targets. Knowledgeable about typical member needs, practices and successful customer service. Good interpersonal, problem-solving and time management abilities.
Boosted sales by applying communication strengths and upselling techniques with every member interaction. Offering 3 years of Member Services Representative experience, good documentation skills. Proficient in using internal knowledge bases to find solutions and resolve customer concerns.
Qualified Member Services Representative with 3 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Skills
Courteous with Strong Service Mindset
Upbeat and Positive Personality
Efficient and Detail-Oriented
Building Customer Trust and Loyalty
Calm and Professional Under Pressure
Responding to Difficult Customers
Understanding Customer Needs
Multitasking and Prioritization
Upselling Products and Services
Order and Refund Processing
Customer Retention Strategies
Verbal and Written Communication
Customer Account Management
Data Entry and Maintenance
Experience
Member Service Representative, 05/2021 to Current First Financial Credit Union – Los Angeles, CA,
t balance and funds transfer inquiries
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Helped members resolve account problems and navigate internal systems to handle routine needs.
Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
Kept member service area clean and neat with well-stocked supplies and fliers.
Offered exceptional customer service to differentiate and promote company brand.
Cross-trained in different internal databases and service positions to help team members meet coverage demands.
Assessed customer account information to determine current issues and potential solutions.
Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
Consulted with customers regarding needs and addressed concerns.
Processed customer account changes with proprietary software.
Processed cash and check deposits every day.
Sales Associate, 07/2019 to Current Graniterock – Seaside, CA,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Offered product and service consultations and employed upselling techniques.
Built trusting relationships with customers by making personal connections.
Negotiated and closed deals with minimal oversight.
Babysitter , 11/2020 to 05/2021 Town Sports International Holdings Inc – Allston, MA,
Cleaned and tidied living room and kitchen after activities to maintain safe spaces.
Monitored children's safety and well-being to prevent accidents and falls.
Enforced rules to teach good manners and maintain safe environment.
Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations.
Cared for children aged 3- 9, including tasks such as feeding, dressing and directing activities.
Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Read stories and played alphabet games to promote early literacy.
Assisted children with bathing and potty training to instill good hygiene from young age.
Minimized TV and mobile device time by engaging children with games and physical books.
Balanced schedules to promote optimal rest, play and educational periods.
Helped older kids complete homework, school projects and chores.
Discussed developments, behavior and concerns with parents or guardians.
Cooked nutritious meals to promote healthy diet and nutrition.
Provided safe transportation to and from activities and events.
Supervised and cared for children ages 1 to 8.
Prepared healthy and nutritious snacks and meals according to individual needs.
Checked homework and assisted with schoolwork and studying.
Education and Training
High School Diploma: , Expected in 07/2020 Hephzibah High School - Hephzibah, GA GPA:
Bachelor of Arts: Social And Criminal Justice , Expected in 05/2025 University of Arizona - Tucson, AZ GPA:
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