Proactively address and resolve member issues to promote satisfaction and achieve sales targets. Knowledgeable about typical member needs, practices and successful customer service. Good interpersonal, problem-solving and time management abilities.
Boosted sales by applying communication strengths and upselling techniques with every member interaction. Offering 3 years of Member Services Representative experience, good documentation skills. Proficient in using internal knowledge bases to find solutions and resolve customer concerns.
Qualified Member Services Representative with 3 years in fast-paced customer service and call center environments. Personable and professional under pressure.
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