member service representative resume example with 4+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Vivacious individual well-educated in determining customer needs based on personal features and other customer preference related factors. Offering in-depth knowledge of cash register operations, JavaScript and Microsoft Sharepoint. Attentive listener with excellent multitasking, communication and organizational abilities. Willing to Relocate.

  • Database Management
  • Stock management
  • Project Management
  • Demographic Analysis
  • Troubleshooting
  • Interpersonal Communication
  • Risk mitigation planning
  • Microsoft Excel
  • Financial Reporting
  • MS Office expert
Strayer University Morrow, GA, Expected in 09/2021 Master Of Business Administration : IT Risk Management - GPA :
Fort Valley State University Fort Valley, GA Expected in 05/2018 Bachelor Of Arts : Mass Communications - GPA :

Programming Foundation with JavaScript, HTML and CSS

Work History
First Financial Credit Union - Member Service Representative
Montclair, CA, 02/2021 - Current
  • Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions..
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Minimized accounts receivable collections and reconciled customer billings and statements.
Rtx - Service Delivery Specialist
Lynnfield, MA, 03/2019 - 06/2020
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Worked closely with Operations manager to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Analyzed and interpreted test data and adjusted, calibrated and aligned circuitry.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
Panaseer - Sales Executive
New York, NY, 05/2016 - 01/2020
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction.
  • Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.
Lids - Marketing Services Coordinator
The Woodlands, TX, 06/2018 - 02/2019
  • Managed and communicated up and down organization to collaborate, solve problems and assist company to achieve goal in providing exceptional service.
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
  • Planned and executed events and marketing programs, producing 100% of goal of qualified leads.
  • Kept all key stakeholders informed of status and vision through milestone updates and work-in-progress.
  • Reviewed more than several financial statements per month.

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Resume Overview

School Attended

  • Strayer University
  • Fort Valley State University

Job Titles Held:

  • Member Service Representative
  • Service Delivery Specialist
  • Sales Executive
  • Marketing Services Coordinator


  • Master Of Business Administration
  • Bachelor Of Arts

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