Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
A motivated, hardworking, and ambitious college student with a diverse background of skills and previous work experiences. Excited about new learning opportunities and quick to accept a challenge. Personable and professional under pressure. Strong leadership, problem solving, and customer service skills.
Skills
Account management
Customer support
Organization and efficiency
Multi-line telephone skills
Data entry
Relationship Development
First Aid/CPR
Customer Service
Leadership
Problem Solving
Food handling and sanitization
POS system expertise
Experience
12/2019 to CurrentMember Service RepresentativeFirst Financial Credit Union | Redlands, CA,
Assisted in maintaining accurate records by verifying and updating member account information.
Helped members resolve account problems and navigate internal systems to handle routine needs.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Offered exceptional customer service to differentiate and promote company brand.
Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
Evaluated customer account information to assess current issues and determine potential solutions.
Collated customer names, contact and payment information with DataTrak to streamline future interactions.
Consulted with customers regarding membership needs, addressing concerns.
Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
Communicated information to customers about product quality, value and style.
Kept member service area clean and neat with well-stocked supplies and fliers.
Handled calls, including new sign-ups, service cancellations and additional member concerns.
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
09/2017 to CurrentEnlisted SoldierSilverspot Cinemas | Atlanta, GA,
Trained extensively on the Avenger Missile System, Stinger Missiles, and related equipment to achieve the title of Distinguished Honor Graduate in my training class.
Improved inventory control accuracies, ensuring proper maintenance of rifles, machine guns, mortars and hand grenades.
Trained and instructed subordinates and supported units on MOS training.
Enhanced emergency preparedness procedures, commanding oversight and maintenance of tactical plans, equipment and weapons.
Maintain a knowledgebase on warrior tasks and battle drills, as well as MOS specific information.
Led diverse training simulations to prepare teams for combat and emergency situations.
Led training on weapons systems for 14S's.
Instructed personnel on ways to reduce environmental hazards and proper use of PPE.
05/2017 to CurrentConcessions WorkerMoneycorp | Orlando, FL,
In training to become a manager
Pleasantly served fresh food and beverages to customers.
Maintained exceptional standards of customer service during high-volume, fast-paced operations.
Quickly and efficiently processed payments and made accurate change.
Effectively worked with teammates and openly invited coaching from management team.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Directed patrons to restrooms and other amenities within facility.
Tailored orders to address customer allergies and gluten concerns.
Answered guest questions, delivering most accurate and updated information available.
Reviewed orders against receipts so guests received requested items.
Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
Warmly greeted visitors to promote great customer service and positive ordering experience.
Resolved issues quickly to satisfy customers and reduce wait times.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Organized food preparation stations and replenished supplies to maximize efficiency.
Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
Processed payments on cash register and counted back bills and change to patrons.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Assisted in coaching and training new employees.
Assisted in opening and closing the theatre.
11/2018 to 06/2019Sales AssociatePetals And Wicks | City, STATE,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Processed orders through system and coordinated product deliveries.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Used Square register system to ring up customer purchases, process payments and issue receipts.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Assisted in training new employees.
Responsible for following all procedures when opening and closing the shop.
Education and Training
Expected in 05/2018High School Diploma | Edgewood High School, Trenton, OHGPA:
Expected in Bachelor of Arts | Pre-Law And International RelationsMiami University, Oxford, OHGPA:
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