Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

A motivated, hardworking, and ambitious college student with a diverse background of skills and previous work experiences. Excited about new learning opportunities and quick to accept a challenge. Personable and professional under pressure. Strong leadership, problem solving, and customer service skills.

  • Account management
  • Customer support
  • Organization and efficiency
  • Multi-line telephone skills
  • Data entry
  • Relationship Development
  • First Aid/CPR
  • Customer Service
  • Leadership
  • Problem Solving
  • Food handling and sanitization
  • POS system expertise
12/2019 to Current Member Service Representative First Financial Credit Union | Redlands, CA,
  • Assisted in maintaining accurate records by verifying and updating member account information.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Offered exceptional customer service to differentiate and promote company brand.
  • Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Collated customer names, contact and payment information with DataTrak to streamline future interactions.
  • Consulted with customers regarding membership needs, addressing concerns.
  • Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
  • Communicated information to customers about product quality, value and style.
  • Kept member service area clean and neat with well-stocked supplies and fliers.
  • Handled calls, including new sign-ups, service cancellations and additional member concerns.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
09/2017 to Current Enlisted Soldier Silverspot Cinemas | Atlanta, GA,
  • Trained extensively on the Avenger Missile System, Stinger Missiles, and related equipment to achieve the title of Distinguished Honor Graduate in my training class.
  • Improved inventory control accuracies, ensuring proper maintenance of rifles, machine guns, mortars and hand grenades.
  • Trained and instructed subordinates and supported units on MOS training.
  • Enhanced emergency preparedness procedures, commanding oversight and maintenance of tactical plans, equipment and weapons.
  • Maintain a knowledgebase on warrior tasks and battle drills, as well as MOS specific information.
  • Led diverse training simulations to prepare teams for combat and emergency situations.
  • Led training on weapons systems for 14S's.
  • Instructed personnel on ways to reduce environmental hazards and proper use of PPE.
05/2017 to Current Concessions Worker Moneycorp | Orlando, FL,
  • In training to become a manager
  • Pleasantly served fresh food and beverages to customers.
  • Maintained exceptional standards of customer service during high-volume, fast-paced operations.
  • Quickly and efficiently processed payments and made accurate change.
  • Effectively worked with teammates and openly invited coaching from management team.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Directed patrons to restrooms and other amenities within facility.
  • Tailored orders to address customer allergies and gluten concerns.
  • Answered guest questions, delivering most accurate and updated information available.
  • Reviewed orders against receipts so guests received requested items.
  • Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Resolved issues quickly to satisfy customers and reduce wait times.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Organized food preparation stations and replenished supplies to maximize efficiency.
  • Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Assisted in coaching and training new employees.
  • Assisted in opening and closing the theatre.
11/2018 to 06/2019 Sales Associate Petals And Wicks | City, STATE,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Processed orders through system and coordinated product deliveries.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Used Square register system to ring up customer purchases, process payments and issue receipts.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Assisted in training new employees.
  • Responsible for following all procedures when opening and closing the shop.
Education and Training
Expected in 05/2018 High School Diploma | Edgewood High School, Trenton, OH GPA:
Expected in Bachelor of Arts | Pre-Law And International Relations Miami University, Oxford, OH GPA:

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School Attended

  • Edgewood High School
  • Miami University

Job Titles Held:

  • Member Service Representative
  • Enlisted Soldier
  • Concessions Worker
  • Sales Associate


  • High School Diploma
  • Bachelor of Arts

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