Accomplished recent graduate with academic experience in business, economics and accounting. Strengths include leading projects and learning new concepts with ease.
Excellent to detail
Proficiency in Microsoft products
Employee training and development
Verbal communication skills
Team leadership skills
Excellent communication skills
Outstanding interpersonal skills
11/2011 to Current
Member Service RepresentativeNavy Federal Credit Union – Largo, MD
Provide service to members and prospective members with products and services including depository accounts such as checking, savings, certificate IRA, consumer lending products and debit/credit cards.
Process deposits, withdrawals, loan payments, cash advances Visa gift cards and Travelers Cheques using Encore Teller and Navy Federal Credit Union financial system (UAD).
Analyze and research problems related to financial accounts.
Serve as an Assistant Treasurer and sign withdrawal checks within limits of authority.
Provide overide authorization to fellow collegues when needed.
Accessed computerized financial information to answer questions related to specific accounts.
05/2010 to 04/2011
TellerBank of America – Laurel, MD
Handled face-to-face banking transactions to customers at a branch and the remote drive thru.
Provided professional customer service to clients while conducting business in person and on the telephone.
Independently, processed deposits, withdrawals, payments, cashed checks and checked balances for customers.
Facilitated new banking products and services to customers.
Reviewed banking reports and accounts to ensure no suspicious activity have occurred on accounts.
Followed internal controls, operational procedures and risk management policies to ensure banking transactions were in compliance with Bank of America Code of Conduct.
01/2010 to 03/2010
Call Center Customer Service RepresentativeChevy Chase Bank – Laurel, MD
Delivered service to customers in a positive and professional manner with regards to inquiries to their accounts.
Independently, retrieved customer accounts in the Remote Data Entry System (RDS) to process account transfers and fee reversals.
Handled and resolved customer complaints with great professionalism.
Introduced and informed customers to new products and services.
Researched required information using available resources and routed calls to the appropriate sources.
All transactions were processed according to Chevy Chase Bank policies, procedures and regulations pertaining to the Bank Secrecy Act.
07/2008 to 01/2010
Customer Service RepresentativeChevy Chase Bank – Crofton, MD
Administered and maintained excellent quality banking service to customers with a positive attitude while greeting clients in person and on the telephone.
Independently, handled cash, check and credit card transactions.
Processed all transactions including deposits, withdrawals and transfers using the Remote Data Entry System (RDS).
Tracked and maintained files of cash flow cashier's checks and American Express Gift Cards electronically and hard copies.
Ordered office supplies from Chevy Chase's supply distributor.
Processed transactions according to Chevy Chase Bank policies, procedures, and regulations pertaining to the Bank Secrecy Act.
Bachelor of Science: Business Administration Bowie State University - Bowie, Maryland
Director of Sales within the American Marketing Association
Campaign Manager for Miss Sophmore
Director of Marketing of the Student Alumni Association
Master of Science: International Management University of Maryland University College - Largo, MD
Honors & Activities American Marketing Association Director of Sales Student Government Campaign Manager for Miss Sophomore Student Alumni Association Director of Marketing Girl Scouts of America Brownie Volunteer Maryland Food Bank Food Bank Volunteer