Member Service Representative resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Accomplished recent graduate with academic experience in business, economics and accounting. Strengths include leading projects and learning new concepts with ease.
  • Fast learner
  • Highly dependable
  • Excellent to detail
  • Proficiency in Microsoft products
  • Employee training and development
  • Verbal communication skills
  • Team leadership skills
  • Excellent communication skills
  • Well organized
  • Computer proficient
  • Issue resolution
  • Outstanding interpersonal skills


Work History
Member Service Representative, 10/2011 - Current
Hope Credit Union / Hope Enterprises Birmingham, AL,
  • Provide service to members and prospective members with products and services including depository accounts such as checking, savings, certificate IRA, consumer lending products and debit/credit cards.
  • Process deposits, withdrawals, loan payments, cash advances Visa gift cards and Travelers Cheques using Encore Teller and Navy Federal Credit Union financial system (UAD).
  • Analyze and research problems related to financial accounts.
  • Initiate investigative procedures regarding suspicious activities.
  • Serve as an Assistant Treasurer and sign withdrawal checks within limits of authority.
  • Provide overide authorization to fellow collegues when needed.
  • Accessed computerized financial information to answer questions related to specific accounts.
Teller, 04/2010 - 03/2011
Plainscapital Mission, TX,
  • Handled face-to-face banking transactions to customers at a branch and the remote drive thru.
  • Provided professional customer service to clients while conducting business in person and on the telephone.
  • Independently, processed deposits, withdrawals, payments, cashed checks and checked balances for customers.
  • Facilitated new banking products and services to customers.
  • Reviewed banking reports and accounts to ensure no suspicious activity have occurred on accounts.
  • Followed internal controls, operational procedures and risk management policies to ensure banking transactions were in compliance with Bank of America Code of Conduct.
Call Center Customer Service Representative, 2010 - 02/2010
Grand Circle Travel TX, State,
  • Delivered service to customers in a positive and professional manner with regards to inquiries to their accounts.
  • Independently, retrieved customer accounts in the Remote Data Entry System (RDS) to process account transfers and fee reversals.
  • Handled and resolved customer complaints with great professionalism.
  • Introduced and informed customers to new products and services.
  • Researched required information using available resources and routed calls to the appropriate sources.
  • All transactions were processed according to Chevy Chase Bank policies, procedures and regulations pertaining to the Bank Secrecy Act.
Customer Service Representative, 06/2008 - 2010
Rich Products Corporation Andover, OH,
  • Administered and maintained excellent quality banking service to customers with a positive attitude while greeting clients in person and on the telephone.
  • Independently, handled cash, check and credit card transactions.
  • Processed all transactions including deposits, withdrawals and transfers using the Remote Data Entry System (RDS).
  • Tracked and maintained files of cash flow cashier's checks and American Express Gift Cards electronically and hard copies.
  • Ordered office supplies from Chevy Chase's supply distributor.
  • Processed transactions according to Chevy Chase Bank policies, procedures, and regulations pertaining to the Bank Secrecy Act.
Bachelor of Science: Business Administration, Expected in 2012
Bowie State University - Bowie, Maryland
  • Director of Sales within the American Marketing Association
  • Campaign Manager for Miss Sophmore
  • Director of Marketing of the Student Alumni Association


Master of Science: International Management, Expected in Current
University of Maryland University College - Largo, MD
Additional Information
  • Honors & Activities American Marketing Association Director of Sales Student Government Campaign Manager for Miss Sophomore Student Alumni Association Director of Marketing Girl Scouts of America Brownie Volunteer Maryland Food Bank Food Bank Volunteer

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Resume Overview

School Attended

  • Bowie State University
  • University of Maryland University College

Job Titles Held:

  • Member Service Representative
  • Teller
  • Call Center Customer Service Representative
  • Customer Service Representative


  • Bachelor of Science
  • Master of Science

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