Member Service Representative Resume Example
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MEMBER SERVICE REPRESENTATIVE
Professional Summary
Accomplished recent graduate with academic experience in business, economics and accounting. Strengths include leading projects and learning new concepts with ease.
Skills
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Work History
11/2011 to Current
Member Service RepresentativeHope Credit Union / Hope Enterprises – Birmingham , AL
- Provide service to members and prospective members with products and services including depository accounts such as checking, savings, certificate IRA, consumer lending products and debit/credit cards.
- Process deposits, withdrawals, loan payments, cash advances Visa gift cards and Travelers Cheques using Encore Teller and Navy Federal Credit Union financial system (UAD).
- Analyze and research problems related to financial accounts.
- Initiate investigative procedures regarding suspicious activities.
- Serve as an Assistant Treasurer and sign withdrawal checks within limits of authority.
- Provide overide authorization to fellow collegues when needed.
- Accessed computerized financial information to answer questions related to specific accounts.
05/2010 to 04/2011
TellerPlainscapital – Mission , TX
- Handled face-to-face banking transactions to customers at a branch and the remote drive thru.
- Provided professional customer service to clients while conducting business in person and on the telephone.
- Independently, processed deposits, withdrawals, payments, cashed checks and checked balances for customers.
- Facilitated new banking products and services to customers.
- Reviewed banking reports and accounts to ensure no suspicious activity have occurred on accounts.
- Followed internal controls, operational procedures and risk management policies to ensure banking transactions were in compliance with Bank of America Code of Conduct.
01/2010 to 03/2010
Call Center Customer Service RepresentativeGrand Circle Travel – TX, State
- Delivered service to customers in a positive and professional manner with regards to inquiries to their accounts.
- Independently, retrieved customer accounts in the Remote Data Entry System (RDS) to process account transfers and fee reversals.
- Handled and resolved customer complaints with great professionalism.
- Introduced and informed customers to new products and services.
- Researched required information using available resources and routed calls to the appropriate sources.
- All transactions were processed according to Chevy Chase Bank policies, procedures and regulations pertaining to the Bank Secrecy Act.
07/2008 to 01/2010
Customer Service RepresentativeRich Products Corporation – Andover , OH
- Administered and maintained excellent quality banking service to customers with a positive attitude while greeting clients in person and on the telephone.
- Independently, handled cash, check and credit card transactions.
- Processed all transactions including deposits, withdrawals and transfers using the Remote Data Entry System (RDS).
- Tracked and maintained files of cash flow cashier's checks and American Express Gift Cards electronically and hard copies.
- Ordered office supplies from Chevy Chase's supply distributor.
- Processed transactions according to Chevy Chase Bank policies, procedures, and regulations pertaining to the Bank Secrecy Act.
Education
2012
Bachelor of Science: Business Administration
Bowie State University - City, State
Bowie State University - City, State
- Director of Sales within the American Marketing Association
- Campaign Manager for Miss Sophmore
- Director of Marketing of the Student Alumni Association
Current
Master of Science: International Management
University of Maryland University College - City, State
University of Maryland University College - City, State
Additional Information
- Honors & Activities American Marketing Association Director of Sales Student Government Campaign Manager for Miss Sophomore Student Alumni Association Director of Marketing Girl Scouts of America Brownie Volunteer Maryland Food Bank Food Bank Volunteer
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Resume Overview
School Attended
- Bowie State University
- University of Maryland University College
Job Titles Held:
- Member Service Representative
- Teller
- Call Center Customer Service Representative
- Customer Service Representative
Degrees
- Bachelor of Science : Business Administration
Master of Science : International Management
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