Member Service Representative resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Accomplished recent graduate with academic experience in business, economics and accounting. Strengths include leading projects and learning new concepts with ease.
Skills
Fast learner
Highly dependable
Excellent to detail
Proficiency in Microsoft products
Employee training and development
Verbal communication skills
Team leadership skills
Excellent communication skills
Well organized
Computer proficient
Issue resolution
Outstanding interpersonal skills
Work History
Member Service Representative, 10/2011 - Current Hope Credit Union / Hope Enterprises – Birmingham, AL,
Provide service to members and prospective members with products and services including depository accounts such as checking, savings, certificate IRA, consumer lending products and debit/credit cards.
Process deposits, withdrawals, loan payments, cash advances Visa gift cards and Travelers Cheques using Encore Teller and Navy Federal Credit Union financial system (UAD).
Analyze and research problems related to financial accounts.
Handled face-to-face banking transactions to customers at a branch and the remote drive thru.
Provided professional customer service to clients while conducting business in person and on the telephone.
Independently, processed deposits, withdrawals, payments, cashed checks and checked balances for customers.
Facilitated new banking products and services to customers.
Reviewed banking reports and accounts to ensure no suspicious activity have occurred on accounts.
Followed internal controls, operational procedures and risk management policies to ensure banking transactions were in compliance with Bank of America Code of Conduct.
Call Center Customer Service Representative, 2010 - 02/2010 Grand Circle Travel – TX, State,
Delivered service to customers in a positive and professional manner with regards to inquiries to their accounts.
Independently, retrieved customer accounts in the Remote Data Entry System (RDS) to process account transfers and fee reversals.
Handled and resolved customer complaints with great professionalism.
Introduced and informed customers to new products and services.
Researched required information using available resources and routed calls to the appropriate sources.
All transactions were processed according to Chevy Chase Bank policies, procedures and regulations pertaining to the Bank Secrecy Act.
Administered and maintained excellent quality banking service to customers with a positive attitude while greeting clients in person and on the telephone.
Independently, handled cash, check and credit card transactions.
Processed all transactions including deposits, withdrawals and transfers using the Remote Data Entry System (RDS).
Tracked and maintained files of cash flow cashier's checks and American Express Gift Cards electronically and hard copies.
Ordered office supplies from Chevy Chase's supply distributor.
Processed transactions according to Chevy Chase Bank policies, procedures, and regulations pertaining to the Bank Secrecy Act.
Education
Bachelor of Science: Business Administration, Expected in 2012 - Bowie State University - Bowie, Maryland GPA:
Director of Sales within the American Marketing Association
Campaign Manager for Miss Sophmore
Director of Marketing of the Student Alumni Association
Master of Science: International Management, Expected in Current - University of Maryland University College - Largo, MD GPA:
Additional Information
Honors & Activities American Marketing Association Director of Sales Student Government Campaign Manager for Miss Sophomore Student Alumni Association Director of Marketing Girl Scouts of America Brownie Volunteer Maryland Food Bank Food Bank Volunteer
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