member service representative resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Successful Job Title with Number years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Skills
Sales
New Product Information
Customer Complaint Resolution
Product Knowledge
Service recommendations
Database Management
Account management
Multi-line phone talent
Training development aptitude
Stock management
Order fulfillment
Strategic sales knowledge
Professional telephone demeanor
Key Claire experience
CRM
Staff education and training
Money handling abilities
Receiving support
Organizing Mail
Faxing Paperwork
Office administration
Spreadsheet management
Technical Support
Administrative support
Mail handling
Mail distribution
Time management
Meeting arrangements
Scheduling
Customer and client relations
OSHA compliance
Social media knowledge
Office management
Work History
10/2020 to 01/2022Member Service RepresentativeHope Credit Union / Hope Enterprises | Little Rock, AR,
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Completed training and worked effectively under high-pressure client services environments.
Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
Recommended specific products and services in alignment with individual needs, requirements and specifications.
Maintained clean, organized and well-stocked member service area.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
Entered customer interaction details in Software to track requests, document problems and record solutions offered.
Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
01/2018 to 04/2020Administrative AssistantPromedica Senior Care | Baltimore, MD,
Performed routine clerical tasks by scanning, filing and copying documents.
Handled incoming and outgoing mail.
Executed record filing system to improve document organization and management.
Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Managed Software databases converting complex data into easy-to-interpret data.
Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
Prepared documents for underwriting by verifying client income, credit reports and other information.
Set up and completed loan submission packages.
Processed loans within various departments to achieve timely, accurate and fair proceedings.
Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
Handled any conditions sent from underwriting departments.
Reviewed financial statements and contacted institutions and customers to clarify details.
Provided quick turnaround times to maintain fast-past schedule.
Looked over and approved various types of loans.
Upheld complete confidentiality of all submitted information according to release guidelines.
Coordinated closing process with attorneys, title companies and government clerks.
Maintained compliance with privacy and security requirements, as well as federal statutes covering Type loans.
Acquired management approval for loan products, including small business and commercial loans.
02/2018 to 08/2018Office Coordinator/ ReceptionistRohm Semiconductor | Irvine, CA,
Efficiently supervised diverse office functions, including filing, sorting and handling incoming and outgoing mail.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Trained new employees on administrative procedures, company policies and performance standards.
Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
Routed correspondence to facilitate timely communication between team members, customers and vendors.
Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
Created and implemented secure filing systems for sensitive employee and client documents.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
Managed office activities by maintaining communication between clients, tracking records and filing all documents.
Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
Verified Number salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Monitored vendor accounts and product updates to verify competitive pricing.
Delivered clerical support by efficiently handling wide range of routine and special requirements.
Oversaw technical, operational, clerical and customer service support in Industry office environment.
10/2016 to 09/2017Customer Service RepresentativeAmerican Stock Transfer & Trust Company | City, STATE,
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Processed payments and returns with accuracy and efficiency.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Delivered prompt service to prioritize customer needs.
Followed through with client requests to resolve problems.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer needs through competent customer service and prompt problem-solving.
Responded to customer inquiries via phone, email, and web-based platforms.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Education
Expected in to to College Credits | Accounting And Business ManagementTCI College Of Technology , , GPA:
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