With my Position at Principal Financial Group I was with their Specialty Benefits Department. Here I accepted calls from insurance providers, members and internal departments. I would make changes to current records and answer questions on their current policies. These could vary from dental, vision, live and disability. I would communicate internally as well on a corporate level. When needed the appropriate documents to handle filing deadlines. I handled training sessions for both new and refresher training for current employees.
As a lead teller I handled the many duties of servicing customer accounts. I handled all orders of supplies for the department. I would assist in balancing ATMs daily, personal drawer, and vault daily. I helped lead annual bank audits performed by the corporate office. I honored the privacy of each customer and followed compliance requirements. I would assist in making changes to personal records and making deposits and loan payments for Retail and Corporate customers. As a Lead Teller and Customer Service Representative at Wells Fargo Bank we also had quarterly sales goals. As the Lead Teller I achieved my sales goals by exceeding them by over 50% for at least 4 years of my employment.
As a Supervisor of Dairy Queen I handled both opening and closing duties. This included balancing cash drawers, making products, supervising peers, and to make sure all products were handled correctly and accurately. I made products for each customer as well as made sure the over all stock for the store was completed.
10 key, attention to detail, Benefits, closing, Customer service, dependable, fast, filing, Financial, insurance, team building, Medical terminology, office, policies, Quality assurance, sales, supervisor, supervising, typing
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