Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
I am hard working, multi tasking with outstanding customer service and phone skills. I pay attention to detail and accuracy. I am very goal oriented and enjoy a fast paced environment. My goals are to work hard for my family and current employer. I enjoy working with people and in a team environment. Attention to detail taking meeting minutes team building activities Dental/Medical terminology
Core Qualifications
  • Customer Service
  • attention to detail
  • accuracy and speed
  • team building
  • Dental, Medical, Vision terminology
  • HIPAA Compliance
  • Quality assurance
  • filing and data archiving
  • dependability
  • honesty
  • fast learning
  • adapt to frequent chanes
Experience
Member Service Representative, 05/2006 - 09/2014
Texas Credit Union Carrollton, TX,

With my Position at Principal Financial Group I was with their Specialty Benefits Department. Here I accepted calls from insurance providers, members and internal departments. I would make changes to current records and answer questions on their current policies. These could vary from dental, vision, live and disability. I would communicate internally as well on a corporate level. When needed the appropriate documents to handle filing deadlines. I handled training sessions for both new and refresher training for current employees.

Lead Teller/Customer Service Representative, 06/1999 - 05/2006
Texas Credit Union Frisco, TX,

As a lead teller I handled the many duties of servicing customer accounts. I handled all orders of supplies for the department. I would assist in balancing ATMs daily, personal drawer, and vault daily. I helped lead annual bank audits performed by the corporate office. I honored the privacy of each customer and followed compliance requirements. I would assist in making changes to personal records and making deposits and loan payments for Retail and Corporate customers. As a Lead Teller and Customer Service Representative at Wells Fargo Bank we also had quarterly sales goals. As the Lead Teller I achieved my sales goals by exceeding them by over 50% for at least 4 years of my employment.

Member Service Representative, 05/2006 - 09/2014
Johns Hopkins Bayview Medical Center Baltimore, MD,
  • With my position at Principal Financial group I worked in their Specialty Benefits Department.
  • Here I accepted calls from dental providers, dental members, disability members and life insurance members.
  • I would answer questions on their policies and claims.
  • I would also make changes to their current records.
  • I would send appropriate documents to customers so they could complete their filing deadlines.
  • I have handled some training sessions for new employees and provided refresher training for current employees.
  • Skills: Customer service attention to detail accuracy and speed team building Dental and Medical terminology HIPAA Compliance Quality assurance filing and data archiving dependability fast learning/adapt to frequent changes.
Lead Teller Customer Service Representative, 07/1999 - 06/2006
Johns Hopkins Bayview Medical Center Baltimore, MD,
  • As a lead teller I handled the many duties of servicing customer accounts.
  • I handled all ordering of supplies for the department.
  • I would assist in balancing ATMs daily and personal drawer at the end of each day.
  • I helped lead annual bank audits performed by the corporate office.
  • I honored the privacy of each customer followed compliance requirements.
  • I would assist in making changes to personal records and making deposits and loan payments for individual customers as well as corporate customers.
  • As a lead teller and customer service representative at Wells Fargo we also had requirements for sales quarterly.
  • I was the lead in sales for several quarters, and goals were always met if not exceeded Skills: Customer service accuracy speed privacy compliance adapt to frequent change.
Supervisor, 09/1997 - 07/1999
Dairy Queen City, STATE,

As a Supervisor of Dairy Queen I handled both opening and closing duties. This included balancing cash drawers, making products, supervising peers, and to make sure all products were handled correctly and accurately. I made products for each customer as well as made sure the over all stock for the store was completed.

Supervisor, 10/1997 - 08/1999
Dairy Queen City, STATE,
  • As a supervisor of Dairy Queen I handled both opening and closing duties.
  • This included balancing ash drawers, making products, supervising peers to be sure that the customers and products were handled correctly and accuracy was provided.
  • I had to make the products for each customer as well as the back up product that was stored.
  • Skills customer service speed accuracy adapt to frequent change.
Education
1 Year: General, Expected in
-
Lincoln NE School - ,
GPA:
High School Diploma: General, Expected in 1996
-
Aurora High School - Aurora, NE
GPA:
Professional Affiliations
Skills

10 key, attention to detail, Benefits, closing, Customer service, dependable, fast, filing, Financial, insurance, team building, Medical terminology, office, policies, Quality assurance, sales, supervisor, supervising, typing

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Resume Overview

School Attended

  • Lincoln NE School
  • Aurora High School

Job Titles Held:

  • Member Service Representative
  • Lead Teller/Customer Service Representative
  • Member Service Representative
  • Lead Teller Customer Service Representative
  • Supervisor
  • Supervisor

Degrees

  • 1 Year
  • High School Diploma

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