Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Helpful Member Support Agent polished in diffusing volatile customer situations, generating additional revenue and building productive relationships with both staff and customers. Offering 3-year background maintaining customer satisfaction and contributing to company success goals. Empathetic and accommodating professional with 50 wpm typing speed and proficiency in Microsoft Office Suites, Zendesk, and Google Suites.

Skills
  • Account management
  • Membership renewals
  • Database maintenance
  • Customer support
  • Data evaluation
  • Report generation
  • High-energy attitude
  • Call Center Operations
  • Microsoft Office expertise
  • Customer relations
  • PCI regulations knowledge
  • Active listening
  • Inbound and Outbound Calling
  • Technologically savvy
  • Business development understanding
Experience
Member Service Representative, 05/2020 to Current
Spokane Teachers Credit Union (Stcu)Cheney, WA,
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Assessed customer account information to determine current issues and determine potential solutions.
  • Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
  • Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Offered exceptional customer service to differentiate and prClairete company brand.
  • Consulted with customers regarding needs and addressed concerns.
  • Collated customer names, contact and payment information to streamline future interactions.
  • Processed customer account changes using proprietary software.
  • Cross-trained in different internal databases and service positions to help team members meet coverage demands.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and other account information.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Meat Clerk, 05/2019 to 02/2020
Festival FoodsOnalaska, WI,
  • Cut, wrapped, weighed and labeled orders for customers.
  • Filled daily specialized requests and completed wholesale orders.
  • Checked products for temperature and expiration dates to maintain consumer safety.
  • Kept detailed records of meat cuts to ensure accurate inventories.
  • Used slicers and other department equipment to prepare cuts of meat for customers.
  • Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
  • Kept detailed track of inventories and restocked products in cold storage units.
  • Educated customers on meat choices and preparation methods to increase sales.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Front End Supervisor, 09/2018 to 05/2019
PetcoBayshore, NY,
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Monitored security zones to uphold effective store protection procedures.
  • Cultivated environment focused on customer satisfaction and unparalleled support.
  • Controlled cash movements and department expenses to maintain budgetary goals.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Created and optimized employee schedules for shift coverage.
  • Managed Black Friday events without incident while maintaining maximum coverage.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
Education and Training
High School Diploma: , Expected in 06/2018
Plano Sr High School - Plano, TX
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

77Average

resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Target Job
  • Word Choice

Resume Overview

School Attended

  • Plano Sr High School

Job Titles Held:

  • Member Service Representative
  • Meat Clerk
  • Front End Supervisor

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: