Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Helpful Member Support Agent polished in diffusing volatile customer situations, generating additional revenue and building productive relationships with both staff and customers. Offering 3-year background maintaining customer satisfaction and contributing to company success goals. Empathetic and accommodating professional with 50 wpm typing speed and proficiency in Microsoft Office Suites, Zendesk, and Google Suites.

  • Account management
  • Membership renewals
  • Database maintenance
  • Customer support
  • Data evaluation
  • Report generation
  • High-energy attitude
  • Call Center Operations
  • Microsoft Office expertise
  • Customer relations
  • PCI regulations knowledge
  • Active listening
  • Inbound and Outbound Calling
  • Technologically savvy
  • Business development understanding
Member Service Representative, 05/2020 to Current
Spokane Teachers Credit Union (Stcu)Cheney, WA,
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Assessed customer account information to determine current issues and determine potential solutions.
  • Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
  • Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Offered exceptional customer service to differentiate and prClairete company brand.
  • Consulted with customers regarding needs and addressed concerns.
  • Collated customer names, contact and payment information to streamline future interactions.
  • Processed customer account changes using proprietary software.
  • Cross-trained in different internal databases and service positions to help team members meet coverage demands.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and other account information.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Meat Clerk, 05/2019 to 02/2020
Festival FoodsOnalaska, WI,
  • Cut, wrapped, weighed and labeled orders for customers.
  • Filled daily specialized requests and completed wholesale orders.
  • Checked products for temperature and expiration dates to maintain consumer safety.
  • Kept detailed records of meat cuts to ensure accurate inventories.
  • Used slicers and other department equipment to prepare cuts of meat for customers.
  • Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
  • Kept detailed track of inventories and restocked products in cold storage units.
  • Educated customers on meat choices and preparation methods to increase sales.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Front End Supervisor, 09/2018 to 05/2019
PetcoBayshore, NY,
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Monitored security zones to uphold effective store protection procedures.
  • Cultivated environment focused on customer satisfaction and unparalleled support.
  • Controlled cash movements and department expenses to maintain budgetary goals.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Created and optimized employee schedules for shift coverage.
  • Managed Black Friday events without incident while maintaining maximum coverage.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
Education and Training
High School Diploma: , Expected in 06/2018
Plano Sr High School - Plano, TX

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School Attended

  • Plano Sr High School

Job Titles Held:

  • Member Service Representative
  • Meat Clerk
  • Front End Supervisor


  • High School Diploma

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