Results-oriented Member Services with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Seasoned advocate specializing in situational assessments, conflict resolution and effective communication.
Skills
Exceptional problem solver
Billing specialist
Highly organized
Understands confidentiality
Strong research skills
Office machine Technology adaptive
Conflict resolution
Attentive listener
Large Cash Deposits
Cashier Experience
Computer Proficient
10 key Skill
Multi phone line
Front facing customer interactions
Empathetic
Experience
09/2010 to Current
Member Service Rep. 1Gold's Gym International, Inc. – Glen Burnie, MD,
Responds to member inquiries about their account, billing history and
payment status.
Uploads electronic payments and payment remit files generated by the
payment processor.
Maintains member records in the database including verification of
meter readings and update of equipment records.
Creates service orders for MEC personnel to conduct work at member
premises.
Courteous and respectful to Members, the public and co-workers.
Follows established billing processes including analyzing pre-bill reports
for accuracy and making necessary corrections prior to processing of bills.
Provides cooperative members with accurate billing statements in a
timely manner.
Prepares billing adjustments and submits adjustment requests to
Manager of Member Service for approval, in accordance with policy.
Adheres to all credit and collection policies and procedures.
Coordinates
the collection process including member notifications for past due
accounts by mail and phone.
Prepare, for approval by Manager of
Member Services, cutoff service orders for unpaid accounts.
Prepares logs of credit and collection field work for distribution to
appropriate parties.
Educates members about low income and emergency payment
assistance options available.
Determines whether or not to grant
extensions of credit, accept partial payments, or arrange payment plans
in accordance with cooperative policy.
Analyzed department’s training needs and developed new training programs based on the analysis.
Communicated with public social and welfare agencies to obtain and provide information.
03/2006 to 09/2010
Member SpecialistMissoula Electric Cooperative – City, STATE,
Greeted persons visiting the Cooperative building and received
incoming phone calls.
Determined the information or service being requested and directs the
person to the appropriate employee/department or takes messages as
needed to promote the Cooperatives goal of service excellence.
Managed a large volume of incoming calls using a multi-line phone
system.
Signed up new Members of the Cooperative, and explained the
Cooperative philosophy and programs, capital credits and billing
procedures.
Initiated service orders for new services, connects and final reads as well
as other miscellaneous orders.
Responsible for determining the need for requesting and collecting
security deposits using Cooperative policies and procedures.
Responsible for processing Members payments by inputting payment
into computer system or by processing computerized scanned check
batches for remote check deposit and payment remittance.
Maintained address changes, field service and maintenance requests,
and files documents per Cooperative policies and procedures.
Prepared numerous documents such as service orders, address changes,
monthly membership lists, etc.
Assisted Members with routine billing issues and made adjustments on
Member accounts.
Exercised conflict resolution with Members who have past due account
balances.
Daily balancing of cash and checks handled to include preparation of
deposits.
Coordinates daily mailing activities of all departments.
Prepared, scanned, indexed and reviews documentation for electronic
document imaging of consumer files
Special projects large amounts of data entry, placed phone calls to large
number of Members, prepared mailings for large number of Members
Preserved confidentiality of Member personal and account information.
01/2003 to 08/2005
Legal Clerk/Office Assistant – , ,
Collection Professionals - Missoula, MT
Forwarded information by receiving and distributing communications
Collected and mailed correspondence; copied information.
Maintained supplies by checking stock to determine inventory levels;
anticipated requirements; placed and expedited orders; verified receipt;
stocked items; delivered supplies to work stations
Maintained equipment by completing preventive maintenance; calling
for repairs Verified that information in the computer system was
up-to-date and accurate.
Collection support
Customer Service
Creating customer satisfaction.
Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Photocopied all correspondence, documents and other printed materials.
Maintained the master calendar for client appointments and court appearances.
Composed and revised legal documents, including letters, depositions and court documents.
Processed summonses, subpoenas and complaints.
Acted as liaison between clients, vendors and attorneys.
Met with clients and other legal professionals to discuss case details.
Education and Training
Expected in 1997
High School Diploma: General Drummond High School - Drummond, MT GPA: General
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
