Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Results-oriented Member Services with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Seasoned advocate specializing in situational assessments, conflict resolution and effective communication.
  • Exceptional problem solver
  • Billing specialist
  • Highly organized
  • Understands confidentiality
  • Strong research skills
  • Office machine Technology adaptive
  • Conflict resolution
  • Attentive listener
  • Large Cash Deposits
  • Cashier Experience
  • Computer Proficient
  • 10 key Skill
  • Multi phone line
  • Front facing customer interactions
  • Empathetic
09/2010 to Current
Member Service Rep. 1 Gold's Gym International, Inc. Glen Burnie, MD,
  • Responds to member inquiries about their account, billing history and payment status.
  • Uploads electronic payments and payment remit files generated by the payment processor.
  • Maintains member records in the database including verification of meter readings and update of equipment records.
  • Creates service orders for MEC personnel to conduct work at member premises.
  • Courteous and respectful to Members, the public and co-workers.
  • Follows established billing processes including analyzing pre-bill reports for accuracy and making necessary corrections prior to processing of bills.
  • Provides cooperative members with accurate billing statements in a timely manner.
  • Prepares billing adjustments and submits adjustment requests to Manager of Member Service for approval, in accordance with policy.
  • Adheres to all credit and collection policies and procedures.
  • Coordinates the collection process including member notifications for past due accounts by mail and phone.
  • Prepare, for approval by Manager of Member Services, cutoff service orders for unpaid accounts.
  • Prepares logs of credit and collection field work for distribution to appropriate parties.
  • Educates members about low income and emergency payment assistance options available.
  • Determines whether or not to grant extensions of credit, accept partial payments, or arrange payment plans in accordance with cooperative policy.
  • Analyzed  department’s training needs and developed new training programs based on the analysis.
  • Communicated with public social and welfare agencies to obtain and provide information.
03/2006 to 09/2010
Member Specialist Missoula Electric Cooperative City, STATE,
  • Greeted persons visiting the Cooperative building and received incoming phone calls.
  • Determined the information or service being requested and directs the person to the appropriate employee/department or takes messages as needed to promote the Cooperatives goal of service excellence.
  • Managed a large volume of incoming calls using a multi-line phone system.
  • Signed up new Members of the Cooperative, and explained the Cooperative philosophy and programs, capital credits and billing procedures.
  • Initiated service orders for new services, connects and final reads as well as other miscellaneous orders.
  • Responsible for determining the need for requesting and collecting security deposits using Cooperative policies and procedures.
  • Responsible for processing Members payments by inputting payment into computer system or by processing computerized scanned check batches for remote check deposit and payment remittance.
  • Maintained address changes, field service and maintenance requests, and files documents per Cooperative policies and procedures.
  • Prepared numerous documents such as service orders, address changes, monthly membership lists, etc.
  • Assisted Members with routine billing issues and made adjustments on Member accounts.
  • Exercised conflict resolution with Members who have past due account balances.
  • Daily balancing of cash and checks handled to include preparation of deposits.
  • Coordinates daily mailing activities of all departments.
  • Prepared, scanned, indexed and reviews documentation for electronic document imaging of consumer files Special projects large amounts of data entry, placed phone calls to large number of Members, prepared mailings for large number of Members Preserved confidentiality of Member personal and account information.
01/2003 to 08/2005
Legal Clerk/Office Assistant , ,
  • Collection Professionals - Missoula, MT Forwarded information by receiving and distributing communications Collected and mailed correspondence; copied information.
  • Maintained supplies by checking stock to determine inventory levels; anticipated requirements; placed and expedited orders; verified receipt; stocked items; delivered supplies to work stations Maintained equipment by completing preventive maintenance; calling for repairs Verified that information in the computer system was up-to-date and accurate.
  • Collection support Customer Service Creating customer satisfaction.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Photocopied all correspondence, documents and other printed materials.
  • Maintained the master calendar for client appointments and court appearances.
  • Composed and revised legal documents, including letters, depositions and court documents.
  • Processed summonses, subpoenas and complaints.
  • Acted as liaison between clients, vendors and attorneys.
  • Met with clients and other legal professionals to discuss case details.
Education and Training
Expected in 1997
High School Diploma: General
Drummond High School - Drummond, MT

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • Drummond High School

Job Titles Held:

  • Member Service Rep. 1
  • Member Specialist
  • Legal Clerk/Office Assistant


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: