Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Results-oriented Customer Service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with over 6 years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.

Skills
  • Account management
  • Customer support
  • Employee coaching
  • Call center experience
  • Fleet dispatching
  • High-energy attitude
  • Inbound and outbound calling
  • In-store support
  • Technologically savvy
  • Active listening
  • Time Management
  • Orientating and training
Experience
Member Service Counselor II, 10/2018 to Current
Giant Eagle, Inc.Northfield Center, OH,
  • Assist with gathering information from members to send out road side requested services.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Communicate policies for members receiving services.
  • Process payments on memberships for services and fees.
  • Communicate between departments to be able to obtain updates for service requests.
  • Process verification for memberships with other servicing clubs.
  • Provide feedback for representatives in areas needing improvement and/or are excelling in.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Remote processing since March 2020.
  • Cross-trained in different internal databases and service positions to help team members meet coverage demands.
Shift Leader, 02/2018 to 08/2018
Shakey's PizzaCulver City, CA,
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Documented receipts, employee hours and inventory movements.
  • Supervised, motivated, and led employees to maintain productivity and customer service levels.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Identified needs of customers promptly and efficiently.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Operated cash register, collected payments and provided accurate change.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Dispatcher; Shopper, 11/2017 to 02/2018
Smiths GroupLaconia, NH,
  • Reported delays, accidents or other traffic and transportation situations.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Tracked all changes in computer system to keep records current and accurate.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Reset store displays at the end of each shop
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Cashier, 11/2016 to 10/2017
Circle K Stores, Inc.Warren, OH,
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Trained new employees in cashiering procedures, offering assistance in resolving front end issues.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Inspected items for damage and obtained replacements for customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Customer Service Representative, 04/2016 to 07/2016
MedtronicCity, STATE,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Communicated with clients via email, phone, online presentations, and in-person meetings.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Assistant Manager, 01/2015 to 04/2016
MetroPCSCity, STATE,
  • Negotiated and closed deals with minimal oversight.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Coached and developed store associates through formal and informal interactions.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Education and Training
High School Diploma: , Expected in 06/2012
East Providence High School - East Providence, RI
GPA:

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Resume Overview

School Attended

  • East Providence High School

Job Titles Held:

  • Member Service Counselor II
  • Shift Leader
  • Dispatcher; Shopper
  • Cashier
  • Customer Service Representative
  • Assistant Manager

Degrees

  • High School Diploma

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