- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Results-oriented Customer Service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with over 6 years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.
- Account management
- Customer support
- Employee coaching
- Call center experience
- Fleet dispatching
- High-energy attitude
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- Inbound and outbound calling
- In-store support
- Technologically savvy
- Active listening
- Time Management
- Orientating and training
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Member Service Counselor II, 10/2018 to Current
Giant Eagle, Inc. – Northfield Center, OH,
- Assist with gathering information from members to send out road side requested services.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Communicate policies for members receiving services.
- Process payments on memberships for services and fees.
- Communicate between departments to be able to obtain updates for service requests.
- Process verification for memberships with other servicing clubs.
- Provide feedback for representatives in areas needing improvement and/or are excelling in.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Mentored team members by demonstrating best practices for sales and customer service.
- Remote processing since March 2020.
- Cross-trained in different internal databases and service positions to help team members meet coverage demands.
Shift Leader, 02/2018 to 08/2018
Shakey's Pizza – Culver City, CA,
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Documented receipts, employee hours and inventory movements.
- Supervised, motivated, and led employees to maintain productivity and customer service levels.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
- Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Identified needs of customers promptly and efficiently.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Operated cash register, collected payments and provided accurate change.
- Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
- Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Dispatcher; Shopper, 11/2017 to 02/2018
Smiths Group – Laconia, NH,
- Reported delays, accidents or other traffic and transportation situations.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Tracked all changes in computer system to keep records current and accurate.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Reset store displays at the end of each shop
- Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Cashier, 11/2016 to 10/2017
Circle K Stores, Inc. – Warren, OH,
- Operated cash register, collected payments and provided accurate change.
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Trained new employees in cashiering procedures, offering assistance in resolving front end issues.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Trained new team members in cash register operation, stock procedures and customer service.
- Inspected items for damage and obtained replacements for customers.
- Resolved issues with cash registers, card scanners and printers.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Customer Service Representative, 04/2016 to 07/2016
Medtronic – City, STATE,
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Documented conversations with customers to track requests, problems and solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered service and support to each customer, paving way for future business opportunities.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Communicated with clients via email, phone, online presentations, and in-person meetings.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Assistant Manager, 01/2015 to 04/2016
MetroPCS – City, STATE,
- Negotiated and closed deals with minimal oversight.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Coached and developed store associates through formal and informal interactions.
- Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
High School Diploma: , Expected in 06/2012
East Providence High School - East Providence, RI
GPA:
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