Skilled Marketing/Customer Service professional with over 20 years of combined experience ready to build productive relationships with new and current clients.
Answered customers' questions and addressed problems and complaints in person and via phone.
Educated customers on product and service offerings.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Assisted customers with travel information that best fit their personal needs. Managed office staff and handled daily bookkeeping procedures.
Tracked down sources of special products and services to meet customers' special needs.Trained new employees on company customer service policies and service level standards.
Generated leads for new sales through telephone and email contact with customers. Organized and maintained group travel for students and families. Trained employees on new technology in industry.
Fielded in-coming calls for agents, handled payments to the office and arranged bank deposits. Informed customers about sales and promotions in a friendly and engaging manner.
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