member service associate resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Teller Transactions
  • Member Relations
  • Product Sales
  • Product Recommendations
  • Customer Loyalty
  • Calm and Professional Under Pressure
  • Sales and Upselling
  • Clear Verbal Communication Skills
Work History
12/2014 to Current Member Service Associate Gesa Credit Union | Pullman, WA,
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Resolved customer issues through thorough dispute investigation.
  • Cross-sold bank services and products to uplift customer investments.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
01/1999 to 10/2014 Claims Specialist Newell Brands | Whately, MA,
  • Conducted full claim investigations and reported updates and legal actions.
  • Escalated files with significant indemnity exposure to supervisor for further investigation.
  • Utilized appropriate cost containment techniques to reduce overall claim costs.
  • Followed up with customers on unresolved issues.
01/1994 to 01/1999 Personal Banker First National Bank Texas | El Paso, TX,
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Followed up with customers to gather feedback and provide additional assistance.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Collected customer information and completed new account forms.
11/1984 to 01/1994 Senior Teller Truist Financial Corporation | Winchester, VA,
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Answered phone and email inquiries on banking product
  • Maintained, organized and stocked teller window areas.
  • Performed general teller duties for drive-thru line.
  • Coached and trained several of the new bank tellers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Identified potential needs through observation, questioning, and listening.
  • Introduced customers to other bank team members to help meet financial needs.
  • Received car loan, home loan, and other payments and posted to accounts.
  • Investigated and promptly resolved issues with patron accounts.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Recognized and prevented fraudulent activities and suspicious transactions.
Expected in 05/1984 to to High School Diploma | Freeport Senior High School, Freeport, GPA:

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Resume Overview

School Attended

  • Freeport Senior High School

Job Titles Held:

  • Member Service Associate
  • Claims Specialist
  • Personal Banker
  • Senior Teller


  • High School Diploma

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