member service associate resume example with 7+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- :
An intelligent, hard working, reliable professional who is well versed in Museum front-end work, including ticket sales and introducing new visitors to the Museum, as well as providing information about exhibits and art pieces. Also has several years experience of warehouse and wholesale work, ranging from forklift driver, to dock supervisor. Currently employed as a member service representative whose tasks involve team communication and reducing theft and shrink of warehouse items. Also proficient in microsoft office, cash register systems and computer ticket systems. Excellent skills in communication, teamwork, team leadership, problem resolving and improving customer satisfaction.
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Gesa Credit Union – Walla Walla, WA,
- Handled money transactions from customers at register.
- Kept count of customers entering and leaving warehouse.
- Upgraded customer memberships, and enrolled new customers into membership plans.
- Audit customers receipts in order to prevent theft and lower warehouse shrink.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Increased revenue by actively listening to customers and proposing optimal Membership offerings.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Helped hundreds of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Completed training and worked effectively under high-pressure client services environments.
Taylor Corp – Bozeman, MT,
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Provided information through narratives on various sites throughout New York area, relaying little-known stories to provide interest.
- Built personal relationships with guests to promote positive experiences.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Collected tickets and fees from each individual prior to start of tour.
Ace Endico – City, STATE,
- Item Selector for Ace Endico Cash and Carry
- Dock Supervisor: supervised other selectors and managed their orders for accuracy and efficiency. Distributed tasks and orders.
- Led warehouse improvement initiatives to advance operational efficiencies.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Trained new hires in all areas.
- Stocked, staged and transported goods.
- Operated forklifts and other heavy machinery safely.
UPS – City, STATE,
- Unloaded packages from trucks to be sorted.
- Assisted Drivers with package delivery
- Loaded products weighing up to 200 pounds onto package cars for delivery.
- Sorted cargo before loading and unloading.
- Graduated cum laude
- Coursework in European, American, and Ancient History
- Coursework in hominid Anthropology
- Thesis: "Valhalla Rising: The Age of the Vikings and Their Legacy" .
- Thesis was published in CLIO; the College's Historical Journal.
- President of CLIO; the College's Historical Journal
- Reviewed, edited and published peer papers for the journal.
- Awarded Janick Award for best Thesis paper in History department.
History Coursework included Archaeology, Anthropology, European Studies, Early Human Studies. Member of Rugby Team.
Member of Crew Team.
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Resume Overview
School Attended
- Western Connecticut State University
- SUNY College At New Paltz
- Iona College
Job Titles Held:
- Member Service Associate
- Museum Ambassador
- Warehouse Employee/ Dock Supervisor
- Package Handler
Degrees
- Bachelor of Arts
- Some College (No Degree)
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