LiveCareer-Resume

member service associate resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Boosted sales by applying communication strengths and upselling techniques with every member interaction. Offering [Number] years of Member Services Representative experience, good documentation skills. Proficient in using internal knowledge bases to find solutions and resolve customer concerns.

Helpful [Job Title] polished in diffusing volatile customer situations, generating additional revenue and building productive relationships with both staff and customers. Offering [Number]-year background maintaining customer satisfaction and contributing to company success goals. Empathetic and accommodating professional with [Number] wpm typing speed and proficiency in [Software].

Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in [Type] product issues with dedication to increasing productivity through close analysis of [Type] tasks. Proven history of increasing customer satisfaction.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Outgoing [Job Title] with [Number] years of experience in [Type] customer service. Skilled at closing sales, answering questions quickly and handling [Type] issues professionally. Trained in [Software] use with extensive knowledge of [Area of expertise].

Results-driven [Job Title] leveraging [Number] years of proven skills in establishing strong rapport with clients. Highly-knowledgeable in [Product or Service] offerings, [Software] use and [Skill]. Collaborative team player diligent about contributing to achievement of group goals.

Energetic and reliable [Job Title] well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Versatile [Job Title] skilled in all aspects of customer relationship management and satisfaction. Client-first attitude toward accomplishing tasks. Dependable and diligent individual with over [Number] years of experience working in [Type] retail settings.

Observant Call Center Representative experienced working in call center environments. Skilled at handling various calls while resolving client issues rapidly. Promoted consistently for providing clear customer service in [Language] and [Language].

Skills
  • Account management
  • Membership renewals
  • Customer support
  • Database maintenance
  • Employee coaching
  • Customer relations
  • Inbound and Outbound Calling
  • Project management abilities
  • Transportation solution development
  • Office equipment proficiency
Experience
04/2018 to Current
Member Service Associate Gesa Credit Union Wenatchee, WA,
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
  • Kept member service area clean and neat with well-stocked supplies and fliers.
  • Cross-trained in different internal databases and service positions to help team members meet coverage demands.
  • Assessed customer account information to determine current issues and potential solutions.
  • Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
  • Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
  • Consulted with customers regarding needs and addressed concerns.
  • Liaised between patrons, store personnel and internal departments.
  • Processed cash and check deposits every day.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Set up and activated customer accounts.
  • Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
  • Answered [Number] daily phone calls to resolve [Type] customer issues.
07/2015 to 08/2018
Customer Service Associate Colfax Corporation Temple, TX,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Documented conversations with customers to track requests, problems and solutions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers regarding needs and addressed concerns.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
01/2005 to 08/2018
Residential Technician Methodist Home For Children Monroe, NC,
  • Performed duties essential to program's welfare, including laundry, cleaning and grocery shopping.
  • Coordinated daily schedules and activities of residents and completed and maintained medical records and files.
  • Delivered personal care and assistance to over [Number] group home residents.
  • Transported and accompanied residents to and from medical appointments, shopping trips, recreational activities and scheduled activities.
  • Acted as liaison between case managers and other care providers to plan programs and promote quality of life that is in best interest of residents.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education and Training
Expected in 05/1998 to to
High School Diploma:
Honaker High School - Honaker, VA
GPA:

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Resume Overview

School Attended

  • Honaker High School

Job Titles Held:

  • Member Service Associate
  • Customer Service Associate
  • Residential Technician

Degrees

  • High School Diploma

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