Member Service Associate resume example with 6+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Hardworking Customer Service Representative with nearly ten years of experience working with Retail. Trained in project and time management with extensive knowledge of Customer service, and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

  • Organization
  • Safety and compliance
  • Loading and Unloading Proficiency
  • Complaint resolution
  • Teamwork
  • Store Merchandising
  • Stocking and Display Maintenance
  • Customer service
  • Leadership
Work History
06/2019 to 05/2021 Member Service Associate Trinity Health Corporation | East Greenbush, NY,
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Maintained clean, organized and well-stocked member service area.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and concerns to support positive customer experiences.
01/2019 to 06/2019 Restaurant Busser Wyndham Worldwide | West Palm Beach, FL,
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
  • Participated in pre-staging dining rooms for all meals, arranging tables according to restaurant policies.
  • Provided respectful and courteous bussing services while operating within active dining rooms.
  • Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
08/2018 to 01/2019 Chief Maintenance Engineer Aimbridge Hospitality | Fairborn, OH,
  • Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Performed general building upkeep on daily basis including painting, drywall repair, and normal machine maintenance.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Finalized work on building systems by completing basic carpentry and other finish work.
  • Organized and directed maintenance shutdowns and startups.
  • Worked with colleagues on special projects such as deep cleaning and Renovation.
  • Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
11/2015 to 07/2018 Zone Manager Spencer Gifts, Llc | Bristol, CT,
  • Considered and approved policies to support company initiatives and overall performance.
  • Analyzed and improved performance across zone using sales metrics and performance reports.
  • Developed reports of zone performance and presented data to upper management.
  • Organized promotional events and interacted with community to increase sales volume.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained petty cash records of debits and credits in accordance with established policies and procedures.
  • Investigated financial inconsistencies to solve discrepancies and reported to manager.
  • Balanced safe, prepared tills and prepared register bags for next sales date.
  • Set up, tested and balanced registers for front-end employees.
  • Trained new employees on proper cash routines, procedures and requirements.
  • Verified totals, checked store transfers and assisted with price changes.
  • Performed hourly pick-ups and readings for front end to monitor sales and revenue.
  • Trained new associates on POS system and key sales tactics to run cash office.
  • Prepared bank deposits and corporate cash shipments.
11/2014 to 11/2015 Assistant Manager Pizza Hut | Gilmer, TX,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Monitored security and handled incidents calmly.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Expected in GED | Simi Valley Adult School And Career Institute, Simi Valley, CA GPA:

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Resume Overview

School Attended

  • Simi Valley Adult School And Career Institute

Job Titles Held:

  • Member Service Associate
  • Restaurant Busser
  • Chief Maintenance Engineer
  • Zone Manager
  • Assistant Manager


  • GED

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