Member Navigator Resume Example
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MEMBER NAVIGATOR
Summary
Meticulous Data Analyst with years of experience driving business success. Proven ability to gather and analyze requirements and translate needs to project teams. Dedicated to continuing professional growth through training.
Skills
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Experience
Bic Corp | Philadelphia , PARemote Member Navigator Data Specialist11/2020 - Current
- Created templates and guides for Service navigators to preform
- Listen on Spanish outbound Spanish calls conducted by Member and service navigators to distinguish problems and solutions
- Review and Edit Google spread sheets
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Reviewed and updated account information in company computer system.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Proofread documents and edited materials to correct grammar and spelling mistakes.
- Created monthly reports, closed terminated records and performed chart audits to maintain concise records.
PNC Bank | City , STATERemote Branch Sales Service Representative03/2019 - 11/2020
- Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling.
- Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
- Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
- Recommended coping mechanisms and offered guidance to individuals dealing with intense problems.
- Applied exceptional skills in communication and conflict-resolution to improve decision-making process.
- Collected, tracked and organized data to evaluate current business and market trends.
- Completed quality assurance reviews to assess accuracy of data and validate results.
- Prepared data examples, runs and views for client meetings.
PNC Bank | City , STATETeller/ Teller Lead Mentor12/2018 - 03/2019
- Teller, pnc bank n.a.
- Maintained cash drawer and vault cash, responsible for cash shipments and orders as needed as well as business orders for additional cash -Educated clients on alternative channels and solutions offered in their current account benefits -Referred qualified clients to appropriate line of business partners when identified through conversation - Commuter region mentor -Participated in NYC branch events such as Taste of Battery Park -Volunteered for community events including Grow Up Great Planetarium -Q3 referrals: 39.5 -YTD VOICE CX: 10-7.0.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Applied exceptional skills in communication and conflict-resolution to improve decision-making process.
- Trained and coached new hires.
- Documented Trainees Performance.
- Held one on one sestions to improve customer service.
Modells Sporing Goods | City , STATETraffic Administrator01/2016 - 02/2017
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Reviewed and updated account information in company computer system.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Updated details in company database by keying in customer contacts and delivery dates.
- Maintained inventory in supply closet to prevent shortages.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
Education and Training
PRESENTCriminal Justice Borough of manhattan Community CollegeParalegal certificate obtained from Wagner college
skills - SPANISH, ENGLISH
22017
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Resume Overview
School Attended
- PRESENTCriminal Justice Borough of manhattan Community College
Job Titles Held:
- Remote Member Navigator Data Specialist
- Remote Branch Sales Service Representative
- Teller/ Teller Lead Mentor
- Traffic Administrator
Degrees
- Paralegal certificate obtained from Wagner college
skills - SPANISH, ENGLISH
2
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