SEARCH

Member Navigator Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
MEMBER NAVIGATOR
Summary


Focused Navigator highly effective at uncovering problems and calmly responding to changing conditions with Seven years of client interface experience. Well-versed in Microsoft and Google products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.

Skills
  • Records maintenance
  • Records management
  • Team training
  • Customer service expertise
  • Employee training
  • Financial analysis and planning
  • Proficient in Microsoft/ Excell/ Google spread sheet
  • Excels in team leadership
  • Planning and coordination
  • Spanish
  • Working collaboratively
  • Team building
Experience
Company Name | City, StateMember Navigator11/2020 - Current
  • Dial outbound calls and answer inbound calls to assist our members in understanding their benefits.
  • Provide education, support, and coordination to assist patients in securing appointments
  • Promote communication between the patient and health care provider and leverage relationships and alliances with local service,providers, and other healthcare providers to enhance service and referral networks
  • Reached out to partners in other departments, or to providers' offices to help resolve a customer concern
  • Completes work in a timely and efficient manner and ensures work is accurate
  • Provide support to my teammates, being flexible as business needs require to ensure we are meeting the needs of our customers
  • Consistently monitors Slack for questions and concerns from our Member and service navigators to assist in answering questions
  • Trained eight service navigators for reminder call campaign along side management
  • Conducts one on one coaching with multiple member navigators and service navigators to resolve any confusion or problems they may face
  • Created English and Spanish scripts for member navigator CCV/RPP/ and reminder call campaigns
  • Created templates and guides for Service navigators to preform

their duties efficiently

  • Listen on Spanish outbound Spanish calls conducted by Member and service navigators to distinguish problems and solutions
  • Review and Edit Google spread sheets
Company Name | City, StateBranch Sales Service Representative / BSSR Mentor03/2019 - 11/2020
  • Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling.
  • Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
  • Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
  • Recommended coping mechanisms and offered guidance to individuals dealing with intense problems.
  • Applied exceptional skills in communication and conflict-resolution to improve decision-making process.
  • Created and distributed instructional materials for group and one-on-one use.
  • Completed documentation on new hires, trainees and probation employees
  • Maintained focused, inclusive and supportive learning environments.
Company Name | City, StateTeller/ Teller Lead Mentor01/2017 - 03/2019
  • Teller, pnc bank n.a.
  • Maintained cash drawer and vault cash, responsible for cash shipments and orders as needed as well as business orders for additional cash -Educated clients on alternative channels and solutions offered in their current account benefits -Referred qualified clients to appropriate line of business partners when identified through conversation - Commuter region mentor -Participated in NYC branch events such as Taste of Battery Park -Volunteered for community events including Grow Up Great Planetarium -Q3 referrals: 39.5 -YTD VOICE CX: 10-7.0.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Applied exceptional skills in communication and conflict-resolution to improve decision-making process.
  • Trained and coached new hires.
  • Documented Trainees Performance.
  • Held one on one sestions to improve customer service.
Company Name | City, StatePerformance Coach/Classroom Trainer 11/2014 - 01/2017
  • Offered constructive criticism regarding performance.
  • Delegated daily tasks to team members to optimize group productivity.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Evaluated employee performance, identified areas of improvement and communicated plans to employees.
  • Supervised team of 125 employees such as bartenders and waitress.
  • Compiled and analyzed sales figures to determine best approaches to improve sales as well as performance.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
Education and Training
PRESENTCriminal Justice Borough of manhattan Community CollegeParalegal certificate obtained from Wagner college skills - SPANISH, ENGLISH 22017
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • PRESENTCriminal Justice Borough of manhattan Community College

Job Titles Held:

  • Member Navigator
  • Branch Sales Service Representative / BSSR Mentor
  • Teller/ Teller Lead Mentor
  • Performance Coach/Classroom Trainer

Degrees

  • Paralegal certificate obtained from Wagner college skills - SPANISH, ENGLISH 2

Similar Resumes

View All
Navigator-resume-sample

Navigator

Lanham, Maryland