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Member Experience Manager Resume Example

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MEMBER EXPERIENCE MANAGER
Summary

Dedicated and meticulous Manager with over 8 years of experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within.

Skills
  • Scheduling and calendar management
  • Relationship building
  • Customer service
  • Reliable and trustworthy
  • Organization
  • Team building
  • MS Office
  • Problem resolution
Experience
Member Experience Manager
City, StateCompany Name/Nov 2020 to Current
  • Conducted bi-weekly performance evaluations of Training Department to monitor progress and productivity, corrective or disciplinary actions.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of company objectives and developments.
  • Improved productivity initiatives, managing member accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Trained employees on best practices and protocol while managing teams to maintain optimal productivity.
  • Managed daily operations by supporting continuous delivery of excellent services and care.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Fitness Manager
City, StateCompany Name/Mar 2018 to Nov 2020
  • Implemented personalized training to each employee, providing guidance and information to strengthen the skills needed to accomplish tasks.
  • Implemented clear goals for each employee and tracked his or her progress carefully, providing support and assistance whenever it was needed.
  • Increased patronage of facilities by restructuring social media efforts.
  • Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
  • Encouraged all employees to voice concerns and share opinions without fear of reprisal, promoting positive and efficient working environment for all.
  • Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
  • Exceeded financial and personal training goals consistently.
  • Developed and maintained excellent member relationships to promote facility offerings and assist with health or exercise questions.
  • Improved profit margins by streamlining operations and workflow.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Showed members how to complete exercises and use machines properly and safely.
NASM Certified Personal Trainer
City, StateCompany Name/Nov 2017 to Nov 2020
  • Communicated with clients to determine goals and performed client assessments.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep all client information current.
  • Trained clients effectively and built dynamic customer relationships, which cut learning time in half.
  • Successfully completed training initiatives, increasing customer loyalty.
  • Improved personal training membership enrollment by acquiring 30 clients in one month, utilizing effective sales and marketing methods. Setting company record.
Group Fitness Instructor
City, StateCompany Name/Nov 2016 to Nov 2020
  • Designed each class content and delivery methods to match skill levels of all participants and keep student interest high.
  • Offered fitness advice and inspiration during coordinated class events for club members.
  • Recruited fitness club patrons to participate in challenge and group events.
  • Motivated clients to participate in gym fitness activities and group classes.
  • Monitored form and technique in group environments to ensure safety of individuals.
  • Encouraged engagement in group fitness classes and gym activities to create and maintain motivational and supportive culture while boosting positive client experiences.
  • Developed routines to avoid injuries, maximize effort and facilitate client attainment of personal fitness goals.
  • Guided clients in safe exercise, taking into account individualized physical limitations.
  • Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals.
  • Prepared teaching area for each class and returned all equipment to storage after classes.
  • Re-racked weights and maintained neat, organized and clean club.
Education and Training
Operating Room Specialist: Surgical TechnologyAcademy Of Health ScienceJan 2002City
Associate of Science: NursingThe University Of Texas At El PasoCity, State
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Resume Overview

School Attended

  • Academy Of Health Science
  • The University Of Texas At El Paso

Job Titles Held:

  • Member Experience Manager
  • Fitness Manager
  • NASM Certified Personal Trainer
  • Group Fitness Instructor

Degrees

  • Operating Room Specialist : Surgical Technology
    Associate of Science : Nursing

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