close
  • Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Member Experience Manager
Please provide a type of job or location to search!
SEARCH

Member Experience Manager Resume Example

Love this resume?Build Your Own Now
R
MEMBER EXPERIENCE MANAGER
Summary

Dedicated and meticulous Manager with over 8 years of experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within.

Skills
  • Scheduling and calendar management
  • Relationship building
  • Customer service
  • Reliable and trustworthy
  • Organization
  • Team building
  • MS Office
  • Problem resolution
Experience
Member Experience Manager
Woodbridge , VA
Gold's Gym International, Inc./Nov 2020 to Current
  • Conducted bi-weekly performance evaluations of Training Department to monitor progress and productivity, corrective or disciplinary actions.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of company objectives and developments.
  • Improved productivity initiatives, managing member accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Trained employees on best practices and protocol while managing teams to maintain optimal productivity.
  • Managed daily operations by supporting continuous delivery of excellent services and care.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Fitness Manager
Sterling , VA
Gold's Gym International, Inc./Mar 2018 to Nov 2020
  • Implemented personalized training to each employee, providing guidance and information to strengthen the skills needed to accomplish tasks.
  • Implemented clear goals for each employee and tracked his or her progress carefully, providing support and assistance whenever it was needed.
  • Increased patronage of facilities by restructuring social media efforts.
  • Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
  • Encouraged all employees to voice concerns and share opinions without fear of reprisal, promoting positive and efficient working environment for all.
  • Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
  • Exceeded financial and personal training goals consistently.
  • Developed and maintained excellent member relationships to promote facility offerings and assist with health or exercise questions.
  • Improved profit margins by streamlining operations and workflow.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Showed members how to complete exercises and use machines properly and safely.
NASM Certified Personal Trainer
Shawnee , KS
9Round Fitness/Nov 2017 to Nov 2020
  • Communicated with clients to determine goals and performed client assessments.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep all client information current.
  • Trained clients effectively and built dynamic customer relationships, which cut learning time in half.
  • Successfully completed training initiatives, increasing customer loyalty.
  • Improved personal training membership enrollment by acquiring 30 clients in one month, utilizing effective sales and marketing methods. Setting company record.
Group Fitness Instructor
City , STATE
Gold's Gym Copperas Cove/Nov 2016 to Nov 2020
  • Designed each class content and delivery methods to match skill levels of all participants and keep student interest high.
  • Offered fitness advice and inspiration during coordinated class events for club members.
  • Recruited fitness club patrons to participate in challenge and group events.
  • Motivated clients to participate in gym fitness activities and group classes.
  • Monitored form and technique in group environments to ensure safety of individuals.
  • Encouraged engagement in group fitness classes and gym activities to create and maintain motivational and supportive culture while boosting positive client experiences.
  • Developed routines to avoid injuries, maximize effort and facilitate client attainment of personal fitness goals.
  • Guided clients in safe exercise, taking into account individualized physical limitations.
  • Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals.
  • Prepared teaching area for each class and returned all equipment to storage after classes.
  • Re-racked weights and maintained neat, organized and clean club.
Education and Training
Operating Room Specialist: Surgical TechnologyAcademy Of Health ScienceJan 2002City
Associate of Science: NursingThe University Of Texas At El PasoCity, State
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

91Good
Resume Strength
  • Word choice

Resume Overview

School Attended

  • Academy Of Health Science
  • The University Of Texas At El Paso

Job Titles Held:

  • Member Experience Manager
  • Fitness Manager
  • NASM Certified Personal Trainer
  • Group Fitness Instructor

Degrees

  • Operating Room Specialist : Surgical Technology
    Associate of Science : Nursing

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Member-and-User-Experience-Manager-resume-sample

Member and User Experience Manager

Axxess Card

City , STATE

Member-Experience-ECenter-Manager-resume-sample

Member Experience ECenter Manager

Ddb

Chicago , IL

Experience-Team-Member-resume-sample

Experience Team Member

Lhc Group

New London , WI

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.