Member Experience Manager Resume Example Gold's Gym International, Inc.

MEMBER EXPERIENCE MANAGER

Summary

Dedicated and meticulous Manager with over 8 years of experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within.

Skills

Scheduling and calendar management
Relationship building
Customer service
Reliable and trustworthy

Organization
Team building
MS Office
Problem resolution

Experience

Member Experience Manager
Woodbridge , VAGold's Gym International, Inc./Nov 2020 to Current

Conducted bi-weekly performance evaluations of Training Department to monitor progress and productivity, corrective or disciplinary actions.
Evaluated employee job performance and motivated staff to improve productivity.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of company objectives and developments.
Improved productivity initiatives, managing member accounts, coordinating itinerary and scheduling client/leadership appointments.
Trained employees on best practices and protocol while managing teams to maintain optimal productivity.
Managed daily operations by supporting continuous delivery of excellent services and care.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.

Fitness Manager
Sterling , VAGold's Gym International, Inc./Mar 2018 to Nov 2020

Implemented personalized training to each employee, providing guidance and information to strengthen the skills needed to accomplish tasks.
Implemented clear goals for each employee and tracked his or her progress carefully, providing support and assistance whenever it was needed.
Increased patronage of facilities by restructuring social media efforts.
Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
Encouraged all employees to voice concerns and share opinions without fear of reprisal, promoting positive and efficient working environment for all.
Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
Exceeded financial and personal training goals consistently.
Developed and maintained excellent member relationships to promote facility offerings and assist with health or exercise questions.
Improved profit margins by streamlining operations and workflow.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Prioritized and organized tasks to efficiently accomplish service goals.
Showed members how to complete exercises and use machines properly and safely.

NASM Certified Personal Trainer
Shawnee , KS9Round Fitness/Nov 2017 to Nov 2020

Communicated with clients to determine goals and performed client assessments.
Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep all client information current.
Trained clients effectively and built dynamic customer relationships, which cut learning time in half.
Successfully completed training initiatives, increasing customer loyalty.
Improved personal training membership enrollment by acquiring 30 clients in one month, utilizing effective sales and marketing methods. Setting company record.

Group Fitness Instructor
City , STATEGold's Gym Copperas Cove/Nov 2016 to Nov 2020

Designed each class content and delivery methods to match skill levels of all participants and keep student interest high.
Offered fitness advice and inspiration during coordinated class events for club members.
Recruited fitness club patrons to participate in challenge and group events.
Motivated clients to participate in gym fitness activities and group classes.
Monitored form and technique in group environments to ensure safety of individuals.
Encouraged engagement in group fitness classes and gym activities to create and maintain motivational and supportive culture while boosting positive client experiences.
Developed routines to avoid injuries, maximize effort and facilitate client attainment of personal fitness goals.
Guided clients in safe exercise, taking into account individualized physical limitations.
Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals.
Prepared teaching area for each class and returned all equipment to storage after classes.
Re-racked weights and maintained neat, organized and clean club.

Education and Training

Operating Room Specialist: Surgical TechnologyAcademy Of Health ScienceJan 2002City

Associate of Science: NursingThe University Of Texas At El PasoCity, State

Resume Overview

School Attended

Academy Of Health Science
The University Of Texas At El Paso

Job Titles Held:

Member Experience Manager
Fitness Manager
NASM Certified Personal Trainer
Group Fitness Instructor

Degrees

Operating Room Specialist : Surgical Technology
Associate of Science : Nursing

Member Experience Manager Resume Example

DISCLAIMER

How this resume score could be improved?

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes