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Member Experience ECenter Manager Resume Example

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MEMBER EXPERIENCE ECENTER MANAGER
Summary

Dedicated and meticulous Office Manager with over 15 years of experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within.

Skills
  • Data entry
  • File and data retrieval systems
  • CRM and office management software
  • Event coordination
  • Scheduling and calendar management
  • Team building
  • Team management
  • Process improvement
  • Problem resolution
  • Operational improvement
  • Relationship development
  • Communications
  • Administrative support
  • MS Office
  • Supervision
  • Customer service
Experience
Member Experience ECenter Manager / 1st Financial Federal Credit Union - Wentzville, MO08/2010 - Current
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Trained 12 employees on best practices and protocol while managing teams to maintain optimal productivity.
  • Managed daily operations within the department by supporting continuous delivery of excellent services and care.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all agent and support staff.
  • Mentored new employees on required performances expectations and delivered constructive feedback to increase understanding of job duties.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Recruited, trained and developed the team, supporting all corporate growth and productivity objectives.
Account Supervisor / Realtime Results - Maryland Heights, , MO03/2007 - 08/2010
  • Discussed strategic direction to meet overall business and marketing objectives for clients.
  • Partnered with account team to drive long-term account planning, growth and success.
  • Monitored projects, disseminated information and answered concerns in order to cultivate and strengthen client relationships.
  • Reported on client budgets by utilizing AT&T's retail standards to develop spreadsheets for expenses.
  • Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
  • Played instrumental role in launching 2 new Products and services each year.
Assistant Manager / Kmart Corporation - Florissant, MO06/1999 - 03/2007
  • Planned and prepared workflow schedules, delegating tasks for seven team members.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Assisted Retail staff in evaluating employee performance and cultivating improvement initiatives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Trained team of seven to deliver outstanding customer service, boosting customer satisfaction ratings 95% or higher.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Completed inventory audits to identify losses and project demand.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Supported sales management initiatives to optimize business development.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
Assistant Manager / Target - Pensacola, FL02/1995 - 05/1999
  • Planned and prepared workflow schedules, delegating tasks for five Team members.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Assisted retail staff in evaluating employee performance and cultivating improvement initiatives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Trained team of five retail team members to deliver outstanding customer service, boosting customer satisfaction ratings 96% or higher.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Completed inventory audits to identify losses and project demand.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Supported sales management initiatives to optimize business development.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
Education and Training
Western Kentucky Uniersity - Bowling Green KentuckySome College (No Degree): Business Management
Bowling Green Vocational - Bowling Green KentuckySome College (No Degree): Business Administration
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Resume Overview

Companies Worked For:

  • 1st Financial Federal Credit Union
  • Realtime Results
  • Kmart Corporation
  • Target

School Attended

  • Western Kentucky Uniersity
  • Bowling Green Vocational

Job Titles Held:

  • Member Experience ECenter Manager
  • Account Supervisor
  • Assistant Manager

Degrees

  • Western Kentucky Uniersity - Bowling Green Kentucky Some College (No Degree) : Business Management
    Bowling Green Vocational - Bowling Green Kentucky Some College (No Degree) : Business Administration

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