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Member and User Experience Manager Resume Example

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MEMBER AND USER EXPERIENCE MANAGER
Skills
  • Management
  • Training
  • Strategic project planning and development skills
  • Policy and procedure modification
  • Team building and collaboration
  • Data management
  • Software testing
  • Technical analysis
  • Website optimization
  • Budgeting
  • Research
  • Time management
  • Technical support
  • Customer service
  • Administrative support
  • MS Office
  • G Suite
  • IWork
Additional Information

25+ years volunteer organizational leadership with the SoKa Gakkai International (SGI), a lay Buddhist movement in 192 Countries and Territories. Based on core Buddhist principles such as respecting the dignity of human life and the interconnectedness of self and the environment, SGI engages in various peace activities, including human rights education, the movement to abolish nuclear weapons and efforts to promote sustainable development.

Professional Summary

Experienced Administrator with over 22 years of experience in the fields of Early Childhood Education and Customer Service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Motivated individual with strong work ethic, excellent multitasking abilities and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes.

Work History
Member and User Experience Manager, 01/2017 to 03/2020
Company Name - City, State
  • Hired, managed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for UX team while fostering career advancement
  • Developed a highly efficient and dependable UX team capable of pushing multiple projects to resolution on time
  • Initiated project management within budget constraints for multi-faceted problems concerning fundraising and Membership needs
  • Integrated logistic systems into company processes to improve operations and manage Membership needs in a more timely, organized and cost effective manner
  • Improved UX of proprietary software that directly impacted the Axxess Card App and the CRM database (AI) that supports it, resulting in brand new best practices for our growing impact on communities we support
  • Managed our AI, including troubleshooting new development roll outs, maintenance and bug reporting
  • Drove UX changes while working closely with Technology and Development based on Member and UX team feedback
  • Improved office operations by automating client correspondence through research, proposal and implementation of Zendesk
  • Maintained Zendesk Guide for external and internal Axxess knowledge
  • Drove implementation of AI and Salesforce to automate office operations, including sales, fundraising and retail Opportunities
  • Created an atmosphere for our Members and Clients that was one of readiness, steady support and teaching while maintaining efficiency
Professional Organizer / Personal Assistant, 09/2016 to 12/2017
Company Name - City, State
  • Managed corporate events for small and large organizations
  • Well versed in Banquet Event Orders, able to execute and communicate logistics to all necessary hotel departments
  • Provided respectful coaching, mentoring and consultation to meet client expectations
  • Determined specific needs for clients and provided the most appropriate level of services, including event management, comprehensive garage, kitchen and home office purging, cleaning and organizing
  • Handled incoming mail, bills and invoices and completed appropriate actions
  • Created and maintained appropriate filing of personal and professional documentation
  • Provided multifaceted services to career professionals by running errands, managing meetings and arranging transportation
  • Utilized personal and professional networks to identify, acquire and manage new clients
Administrative Assistant and Substitute Teacher, 08/2008 to 09/2016
Company Name - City, State
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality support to teachers, parents and Cottage community at large
  • Created and maintained a complex digital filing system for Community Care Licensing in order to meet all State standards including keeping all children's immunizations up to date
  • Developed and updated spreadsheets and databases to track, analyze and report to the National Association for the Education of Young Children (NAEYC)
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
  • Maintained and kept up to date the family directory and policy handbook for 100+ families on a quarterly basis
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies
  • Classroom management, curriculum planning and relationship building
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance
  • Nurtured supportive learning environment, often used as model for other classrooms
Education
Bachelor of Arts: : Liberal Arts, Urban Studies And WritingThe New School, Eugene Lang College - City, State
Associate of Arts: : Liberal Arts And Early Childhood EducationSanta Barbara City College - City
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Resume Overview

School Attended

  • The New School, Eugene Lang College
  • Santa Barbara City College

Job Titles Held:

  • Member and User Experience Manager
  • Professional Organizer / Personal Assistant
  • Administrative Assistant and Substitute Teacher

Degrees

  • Bachelor of Arts : : Liberal Arts, Urban Studies And Writing
    Associate of Arts : : Liberal Arts And Early Childhood Education

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