medicare customer service supervisor resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Career Objective
A career that will give me the opportunity to utilize my education, experience, and skills to develop, maintain, and operate a successful business.
Experience
02/2006 to CurrentMedicare Customer Service SupervisorAccor Hotels | Austin, TX,
Monitored the daily activities of 20 customer support employees.
Developed, implemented and monitored programs to maximize customer satisfaction.
Interviewed, hired and trained new quality customer service representatives.
Resolved customer questions, issues and complaints.
Insured we met quarterly productivity metrics.
Insured we met quarterly quality metrics.
Developed a self service website to decrease the amount of calls that we receive in the call center.
06/2001 to 02/2006General ManagerPizza Hut | City, STATE,
My responsibilities included hiring employees, controlling labor, controlling expenses, controlling food cost, ordering food, marketing, and profit and loss reconciliation.
06/1999 to 05/2001Purchasing, Meeting Concierge, and Restaurant ManagerAntler's Adams Mark Hotel | City, STATE,
While working in the purchasing department my responsibilities included ordering product for the Hotel and doing monthly inventory.
While working as a meeting concierge I was the liaison between the Banquet and Catering Department ensuring that all the guests needs were being attended to.
While working as a Restaurant Manager I was responsible for supervising employees, hiring, maintaining food costs, and giving great customer service at a fine dining Restaurant in the Hotel.
Education
Expected in 1999 to to Bachelors Degree | Hospitality ManagementUniversity Wisconsin-STOUT, Menomonie, WIGPA:
Expected in 1996 to to Associates Degree | Hospitality ManagementFox Valley Technical College, Appleton, WIGPA:
Expected in June 1994 to to | General EducationNew London High School, New London, WIGPA:
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Resume Overview
School Attended
University Wisconsin-STOUT
Fox Valley Technical College
New London High School
Job Titles Held:
Medicare Customer Service Supervisor
General Manager
Purchasing, Meeting Concierge, and Restaurant Manager