Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Career Objective

A career that will give me the opportunity to utilize my education, experience, and skills to develop, maintain, and operate a successful business.

Medicare Customer Service Supervisor, 02/2006 to Current
Accor HotelsAustin, TX,
  • Monitored the daily activities of 20 customer support employees.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Interviewed, hired and trained new quality customer service representatives.
  • Resolved customer questions, issues and complaints.
  • Insured we met quarterly productivity metrics.
  • Insured we met quarterly quality metrics.
  • Developed a self service website to decrease the amount of calls that we receive in the call center.

General Manager, 06/2001 to 02/2006
Pizza HutCity, STATE,
  • My responsibilities included hiring employees, controlling labor, controlling expenses, controlling food cost, ordering food, marketing, and profit and loss reconciliation.
Purchasing, Meeting Concierge, and Restaurant Manager, 06/1999 to 05/2001
Antler's Adams Mark HotelCity, STATE,
  • While working in the purchasing department my responsibilities included ordering product for the Hotel and doing monthly inventory.
  • While working as a meeting concierge I was the liaison between the Banquet and Catering Department ensuring that all the guests needs were being attended to.
  • While working as a Restaurant Manager I was responsible for supervising employees, hiring, maintaining food costs, and giving great customer service at a fine dining Restaurant in the Hotel.
Bachelors Degree: Hospitality Management, Expected in 1999
University Wisconsin-STOUT - Menomonie, WI
Associates Degree: Hospitality Management, Expected in 1996
Fox Valley Technical College - Appleton, WI
: General Education, Expected in June 1994
New London High School - New London, WI

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School Attended

  • University Wisconsin-STOUT
  • Fox Valley Technical College
  • New London High School

Job Titles Held:

  • Medicare Customer Service Supervisor
  • General Manager
  • Purchasing, Meeting Concierge, and Restaurant Manager


  • Bachelors Degree
  • Associates Degree

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