Customer service representative with an outstanding background in customer service. Addresses all questions and concerns with customer satisfaction in mind. Customer Service Representative who achieves high levels of customer satisfaction.
Cash handling expertise
40 WPM typing speed
Rapid data entry skills
Excellent time management skills
Medicare customer service representative, 05/2013
to Current General Dynamics – Chester,
Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
Politely assisted customers in person and via telephone.
Directed calls to appropriate individuals and departments.
Asked open-ended questions to assess customer needs.
to 06/2013 Bojangles – Petersburg,
Greeted customers entering the store to ascertain what each customer wanted or needed.
Consistently provided friendly guest service and heartfelt hospitality.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Diligently restocked work stations and display cases. Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
Reported to each shift on time and ready to work.
Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Prepared all food orders within a 2-3 minute time frame.
Office Assistant, 09/2010
to 02/2011 Dinwiddie High School – Dinwiddie,
Greeting visitors Responding to customer, and vendor inquires
Fielding and routing telephone calls
Filing confidential paperwork
Great organizational skills in office
High School Diploma: 2011 Dinwiddie High School - Dinwiddie,
Associate of Applied Science: Healthcare Remibursment,
Current Virginia College - Richmond,