Customer-focused Representative with a proved capacity to troubleshoot issues to ensure customer satisfaction.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Managed call flow with up to 100+ calls in queue per minute. Exceeded corporate target for customer satisfaction for 6 months in a row.
Clearly communicated with current and future Medicare policy holders. Provides knowledgeable responses to inquiries (ia phone, web chat, email, TTY, fax and written correspondence) in a courteous and professional manner. Maintain up to date knowledge of regulations, processing procedures and policies. Use Medicare database to look up and provide information to inquiries. Adhered to the Privacy Act and Health Portability and Accountability Act requirements as it related to confidentiality of information released. Assisted with delivery of internal employee training for new and temporary employees as requested. Attended monthly and quarterly company meetings for updated policies and procedures.
Assisted callers with becoming new policy holders. Help existing policy holders with filing claims while out of town on business or vacation. Directed policy holders to the nearest hospital facilities for medical attention. Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication.Built customer loyalty by placing follow-up calls for customers who reported product issues.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
Job Titles Held: