medical program coordinator resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Driven and focused individual that excels in a fast paced environment. Seeking a role of responsibility and value. Skill sets in employee management and administrative tasks. Passionate about supporting clients dealing with physical, intellectual, and mental health concerns as well as offering family support. Caring, vigilant, and devoted to clients and coworkers. Bringing top-notch multitasking, organizational, and conflict management skills.

  • Operations and HR Experience
  • Payroll and Bookkeeping Experience
  • Knowledge of MS Word/Excel/Outlook
  • Developmental/Intellectual Disabilities Experience
  • Crisis Management and Intervention Experience
  • CPI and MANDT Training
  • HIPPA Certified
  • Medication Administration/Medical chart documentation
Work History
08/2020 to Current
Family Support Specialist Decypher Edwards Air Force Base, CA,
  • Monitor visits between foster children and their biological parents.
  • Transport children to and from parental and medical visits.
  • Developed rapport to create safe and trusting environment for care.
  • Contributed to court proceedings, advocating for family's best interests, and testifying as needed.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Visited home environments to help clients develop comprehensive life, technical and job skills.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
02/2019 to 09/2020
Medical Program Coordinator Familylinks Penn Trafford, PA,
  • Maintained staff tracking, quarterly training and employee records for approximately 50-60 employees.
  • Monitored timesheets. Entered payroll utilizing several different billing codes. Completed bi-weekly payroll for 50-60 employees.
  • Developed strong working relationships with management team through effective communication skills.
  • Worked with manager and supervisor to plan and coordinate schedules.
  • Scheduled procedures, doctor appointments for average of 30 individuals while maintaining state standards required in the industry.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for each shift.
  • Processed, approved all scheduling changes to Administrative calendars using Outlook.
  • Input data in Excel to create updated status reports for quick reference of staff and consumer tracking.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
01/2018 to 02/2019
Direct Support Professional Dependable Home Health Care Plymouth, MN,
  • Helped with client care and delivering treatments with timely medication administration and specimen collection.
  • Updated client files with current information about vitals, behaviors and other data relevant to treatment planning.
  • Minimized injuries to staff and clients offering important support or restraint to control patient movements.
  • Enhanced successful client outcomes by helping each participate in recreational activities alone or in groups.
  • Monitored progress and documented any client health status changes, keeping healthcare team updated.
  • Completed entries in log books, journals and care plans to document accurately report client progress.
  • Maintained clean, safe and well-organized client environment.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
10/2014 to 01/2018
Lead Direct Support Professional Humanim Glen Burnie, MD,
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Documented vitals, behaviors and medications in client medical records.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Scheduled and accompanied clients to medical appointments.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Supervised 8 household staff.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained client ledgers, Visa ledgers, track and record all petty cash and generate monthly reports using Excel
  • Performed all other job duties of the DSP
10/2014 to 10/2015
Direct Support Professional Company Name City, State,
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Turned and positioned patients to prevent bedsores and maintain comfort levels.
  • Documented vitals, behaviors and medications in client medical records.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Expected in 05/1986 to to
High School Diploma:
Girard High School - Girard, IL,
Additional Information

Previously held a number of diverse positions including experience in office management of a small HVAC company, office assistant at a long term healthcare facility, office/clerical support for a non-for-profit agency specializing in helping at risk youth, chiropractic assistant, special education aide, school bus driver, and operator of a home business for 7 years.

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Resume Overview

School Attended

  • Girard High School

Job Titles Held:

  • Family Support Specialist
  • Medical Program Coordinator
  • Direct Support Professional
  • Lead Direct Support Professional
  • Direct Support Professional


  • High School Diploma

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