Versatile experienced practice manager who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of full spectrum medical office operations. Highly skilled with strong medical ethics who demonstrates personal and professional integrity, a patient and self-disciplined resource professional with more than 30 years' experience in the medical field including 20 years of medical practice management overseeing medical office operations including front office and clinical management. Highly analytical, detailed oriented with proven abilities in staff
management, clerical and clinical staff training and career development, insightful employee
performance coaching, team building, and a collaborative representative
in provider and health care profession relations. Driven by promoting positive team cohesiveness and team work dynamics.
Process improvement strategies
In-depth claims knowledge and healthcare billing
Collections and accounts receivable
Quality and clinical competencies
Leadership and career development
Strong communication skills
Customer relations and service
Riverview Health Leadership Team member 2011 - current.
Active core member of successful Lean Six Sigma "Respect" project implementation.
Active core member of Riverview Health Women's Health Service Line.
Lean Six Sigma Yellow Belt certification, 2016
Lean Six Sigma Green Belt certification - in process, "Teams of Extraordinary Ambulatory Medical Training."
Medical Assistant certification, 2016.
Goal: Currently pursuing Medical Practice Executive Board
certification through the American College of Medical Practice Executives
(ACMPE) through the Medical Group Management Association.
Medical Practice ManagerApr 2005 to Current Riverview Medical Group / Riverview Health Physicians － Noblesville, Indiana
OB/GYN Specialists of Indiana (2010 - current)
Riverview Medical Arts OB/GYN (2014)
Noblesville OB/GYN Tipton (2015 -2016)
Riverview Health Maternal Fetal Medicine (2015 - 2016)
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Organized the departments in accordance with Riverview Medical Group/Riverview Health Physicians' administrative guidelines in order to provide specified high quality medical services to meet the legal, organizational and medical staff guidelines.
Led the planning and achievement of departmental goals and objectives consistent with the organization's mission and philosophy.
Job responsibilities include staffing, appointment scheduling management, productivity, customer service, training, process and change implementation, payroll, facility and equipment, applicable information systems knowledge and use, electronic medical record documentation and meaningful use requirements, medical triage protocols and documentation, quality and survey regulatory accreditation requirements, quality audits, clinical education and licensure requirements, physician re-credentialing, insurance credentialing and billing guidelines, accounts receivable, fire drills and safety inspections, daily cash controls and bank deposits, all practice functions associated with business management, employee and physician retention, quality patient care, and finance.
Front Office Coordinator, Medical Practice ManagerJan 1995 to Mar 2005 Women's Health Partnership － Carmel, Indiana
Job experience - same as above, in addition, medical coding, insurance claim processing and payment posting, claim follow-up, collections, charge entry, prior authorizations, referrals, accounts payable and receivable, OSHA training.
Medical Assistant and Front OfficeApr 1988 to Jan 1995 Noblesville OB/GYN － Noblesville, IndianaMA duties - Patient care and back office physician support. Patient education, triage, appointment scheduling, surgery scheduling, registration, charge and claim data entry, insurance claim follow-up, patient billing, and referrals.
Education and Training
Bachelor of Science, Healthcare Administration2016Indiana Wesleyan University － Marion, Indiana, USAGraduated Summa Cum Laude
Associate of Science, Business 2014Indiana Wesleyan University － Marion, Indiana, USA
Medical Assistant1984Professional Careers Institute － Indianapolis, Indiana, USA