medical customer service representative resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Methodical administrative team player, well-organized with demonstrated knowledge of healthcare procedures and administrative operations.
Self starter with, tenacity, resourcefulness, excellent judgment and multitasking abilities. Practiced problem-solver with friendly and caring mentality. Proficient with Electronic Health Record, (EHR), EPIC and spreadsheets.
Skills
Eligibility Verification
Administrative support
Spreadsheets
MS Office
Organizational Skills
Planning and Coordination
EHR
Communications
Insurance pre-certifications
Experience
01/2018 to 08/2018
Medical Customer Service RepresentativeConcentra – Allen Park, MI,
Gathered current medical information and reviewed histories to gather details for surgeons.
Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
Verified patient insurance and collected pre-authorizations from providers.
Called patients to schedule MRI appointments, consistently double-checking information and availability.
Strengthened operational efficiencies by developing organizational filing systems for confidential patient records and reports.
Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Distributed treatment and procedural information to patients.
Managed physician calendar, including scheduling patient appointments and procedures.
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
12/2016 to 05/2017
Access Outreach SpecialistUnitypoint Health – Rock Island, IL,
Utilized EPIC to compile data gathered from various sources.
Improved profit margins by streamlining operations and workflow.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers by email, mail or through phone conversations.
Answered 100 calls per 8 hours to schedule appointments and answer customer questions.
Collaborated with others to discuss new workflow opportunities.
Learned EPIC details and triage requirements to support office needs.
07/2016 to 12/2016
Certified Medical Assistant/PhlebotomistMedical Group Of Waxhaw – City, STATE,
Scheduled surgeries by making arrangements with surgical center and verifying times with patients, preparing charts, pre-admission, pre-authorizations and consent forms.
Assessed, documented and monitored vital signs for more than 45 patients per day.
Used EPIC software to process patient payments and update accounts.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Contacted pharmacies to submit and refill patients' prescriptions.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
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