Methodical administrative team player, well-organized with demonstrated knowledge of healthcare procedures and administrative operations.
Self starter with, tenacity, resourcefulness, excellent judgment and multitasking abilities. Practiced problem-solver with friendly and caring mentality. Proficient with Electronic Health Record, (EHR), EPIC and spreadsheets.
Medicare Claim Processor
Royal Insurance Charlotte N.C. 6-2010/1-2011
-Consulted with field support team, including claim manager, quality control, file review, team lead and adjusters to receive support specific to assigned claim.
-Verified details with policyholders and requested additional information.
-Reviewed documentation and accounts to gain full picture.
-Provided quality customer service to all assigned, insured and claimants throughout claims process to deliver timely service to customers.
-Assessed policy coverage and pulled contracts for review.
-Delivered quality customer service to assigned, insured and claimants throughout entire claims life-cycle to promote effective service times for all parties.
-Delivered exceptional customer service to all clients by effectively communicating information and actively listening to concerns.
-Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
-Handled all delegated tasks, archiving past Medicare claims and completing daily time sensitive tasks in addition to working daily Que of 80- 100 claims.
Blessed Back June 2016-June 2017 Intake and Phlebotomy
Health Quest January 2015- January 2016 Patient Health Education
Porter Ridge High School PTO President August 2009-June 2011
Porter Ridge High School PTO Secretary August 2007- June 2008
Porter Ridge High School School Improvement Plan Parent Representative August 2007- June 2011
Porter Ridge Middle School Vice President August 2005- June 2007
Porter Ridge Middle School Reading Tutor August 2005- June 2007
Sun Valley Middle School PTO Volunteer Coordinator and Hospitality Chair August 2003- June 2004
Shiloh Elementary PTO Volunteer Coordinator and Hospitality Chair July 1998- July 2003
Shiloh Elementary Reading Tutor July 1998-July 2003
Spirit of Joy Sunday School 1990-2009 Ninth through Twelfth grade
Teens Encounter Christ Council Application Chair 2007-2009
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