Medical Customer Service Representative resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Qualified [Job Title] with [Number] years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over [number] years retail experience in a fast-paced, team-based environment.
  • MS Windows proficient
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Strong client relations
  • Training development aptitude
Work History
07/2002 to 11/2003 Medical Customer Service Representative Siouxland Community Health Center | Sioux City, IA, Assisted Medicaid patients with cab ride assistance. Called doctor's offices and set up scheduled rides as well as pharmacies. Provided excellent customer care for the patients. During the day I might have taken over 100 calls. 
03/2002 to 04/2004 Sales Representative/Technical Support Marketsource | Fargo, ND, Answered Dish Network customer calls related to technical questions about their dish system as well as sales and upgrades. In a days work I took care of more technical calls than sales calls. Provided excellent customer service. I won many awards for my sales and technical skills.
2002 to 05/2003 Sales Representative AARP Pharmacy | City, STATE,

Answered calls from AARP members needing to renew their over the counter medications. In one given day I could take as many as 150 calls. I gave great customer service to our customers.

2000 to 05/2004 Sales Reoresentative Home Shopping Network | City, STATE, I was a customer service representative as well as a sales representative. People would call into the 800 line to order what was on the channel that they wanted to order. I would make suggestions and upsells. On average I would have about 150 calls per day. I gave great customer service and had plenty of awards thanking me for my service and continued dedication.
Expected in 1994 GED | Roane State Community College, Harriman, TN GPA:
Expected in 2015 Associate of Applied Science | Medical Billing and Coding Fortis Online College, Centerville, OH GPA:

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Resume Overview

School Attended

  • Roane State Community College
  • Fortis Online College

Job Titles Held:

  • Medical Customer Service Representative
  • Sales Representative/Technical Support
  • Sales Representative
  • Sales Reoresentative


  • GED
  • Associate of Applied Science

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