Medical Customer Service Representative, 08/2002
to 12/2003
Medical Transportation Management – Pulaski,
VA
Assisted Medicaid patients with cab ride assistance. Called doctor's offices and set up scheduled rides as well as pharmacies. Provided excellent customer care for the patients. During the day I might have taken over 100 calls.
Sales Representative/Technical Support, 04/2002
to 05/2004
Dish Network – Christiansburg,
VA
Answered Dish Network customer calls related to technical questions about their dish system as well as sales and upgrades. In a days work I took care of more technical calls than sales calls. Provided excellent customer service. I won many awards for my sales and technical skills.
Sales Representative, 01/2002
to 06/2003
AARP Pharmacy – Roanoke,
VA
Answered calls from AARP members needing to renew their over the counter medications. In one given day I could take as many as 150 calls. I gave great customer service to our customers.
Sales Reoresentative, 01/2000
to 06/2004
Home Shopping Network – Roanoke,
VA
I was a customer service representative as well as a sales representative. People would call into the 800 line to order what was on the channel that they wanted to order. I would make suggestions and upsells. On average I would have about 150 calls per day. I gave great customer service and had plenty of awards thanking me for my service and continued dedication.
